[Qgis-developer] Reporting an issue at http://hub.qgis.org/

[Nyall Dawson]

On 27 November 2016 at 21:33, Bernd Vogelgesang
<bernd.vogelgesang at gmx.de> wrote:

> As long as the developers are happy with the tools, I don't care, but
> assistance from ordinary users in some form is not so likely as well.


Actually, truth is a lot of developers are not happy with the osgeo
auth integration. Eg me.

I was recently in a discussion about qgis with a co-worker who had a
small suggestion about how we could improve the software. I thought
this was the perfect time to show him how to file a feature request in
the hope that doing so would help him understand better about how open
source works and how he can get involved.

So I show him hub, then watch in total embarrassment as he struggles
to find out how to register for the site. And then when he finds out
how to get to the registration page, he's asked for a "mantra".
Obviously, he has no idea what this is, and turns to ask me about it.
And I have no clue what the actual mantra is. And I know that trying
to explain to him something like "ok, now you go to irc and find
someone on this channel who knows that magic phrase..." is totally
pointless and he'll never do that.

End result - no report filed, I can't remember what his suggestion
was, he's left thinking open-source is complex and not beginner
friendly, and I'm left embarrassed because I can't even help him file
a ticket (let alone get it fixed!).

I realise that the current setup was done by hard working volunteers,
and I applaud their efforts, but the sad truth is that it's just not
working anymore and we need a better solution. :(

Nyall





>
>
>  > Let me know if you have a problem resetting your password (though I
>>
>> cannot reset it for you either...), then we figure out another way to
>> issue your problem.
>>
>> Regards,
>>
>> Richard Duivenvoorde
>
>
>
> Cheers
> Bernd
>
>
>>
>> _______________________________________________
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>
>
>
> --
> Bernd Vogelgesang
> Siedlerstraße 2
> 91083 Baiersdorf/Igelsdorf
> Tel: 09133-825374
>
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