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<p>Hi all,</p>
<p>Can a new state "feedback required" be introduced (emphasis on
required) which then can be closed automatically if no feedback is
provided? This state would be set by humans when it's clear at the
time of setting the state that the ticked not only *would like to
have* but actually *does require* feedback.</p>
<p>On another level, there's certainly also potential for improving
the crash handling. It would be great if someone would have the
resources to</p>
<p> * Disable the stack when pdb are not installed</p>
<p> * Add some guidelines on issue reporting (as stated by Jonathan)</p>
<p> * Allow opening a new ticket and searching for identical reports
to link to</p>
<p>My 2c<br>
</p>
<p>Matthias<br>
</p>
<br>
<div class="moz-cite-prefix">On 08/14/2018 11:00 AM, Jonathan Moules
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:a337882a-dc67-535f-98b1-5267da9092cc@lightpear.com">Hi
Nyall,
<br>
<br>
Looking at this from another angle (and being aware I know nothing
of the QGIS code-base) - to me at least that would suggest that
maybe it's worth improving the crash dumps so that they're better
able to be used as a stand-alone debugging thing that doesn't
require user feedback/insight.
<br>
<br>
Or alternatively make it clear during the crash dump process that
the user needs to supply other information beyond just the file.
<br>
<br>
Cheers,
<br>
<br>
Jonathan
<br>
<br>
<br>
On 2018-08-14 01:23, Nyall Dawson wrote:
<br>
<blockquote type="cite">On Mon, 13 Aug 2018 at 18:11, Paolo
Cavallini <a class="moz-txt-link-rfc2396E" href="mailto:cavallini@faunalia.it"><cavallini@faunalia.it></a> wrote:
<br>
<blockquote type="cite">I agree, better be conservative.
Furthermore, not always lack of feedback means an issue is not
valid. I'd be against automatically closing the issues without
further verification.
<br>
</blockquote>
I agree in general, but there's a lot of tickets recently with
just a
<br>
crash dump (with no clues in the dump) and no further info about
how
<br>
to reproduce the crash or what triggered it. These reports don't
have
<br>
*any* value on their own.
<br>
<br>
Nyall
<br>
<br>
<blockquote type="cite">I'm available to help checking, maybe
creating a view of tickets needing a check could be useful.
<br>
<br>
All the best.
<br>
<br>
<br>
On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
<br>
<br>
<br>
I would suggest 30 days, people might be so lucky to have
their holidays last longer than two weeks.
<br>
<br>
On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson
<a class="moz-txt-link-rfc2396E" href="mailto:nyall.dawson@gmail.com"><nyall.dawson@gmail.com></a> wrote:
<br>
<blockquote type="cite">Quick question re closing issues on
redmine:
<br>
<br>
What's an "acceptable" amount of time between adding a
question to a
<br>
ticket/marking as "feedback" before closing that issue as
"Closed due
<br>
to lack of feedback"?
<br>
<br>
Is 14 days sufficient?
<br>
<br>
Nyall
<br>
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