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<p>Hi Andreas,</p>
<p>ouch!<br>
</p>
<p>Javascript is not required for the download. If it is disabled,
all OS options are expanded and the big green buttons directly
point to the files anyways. The "donate" popup is only triggered
in addition to the normal link click (if javascript is enabled).</p>
<p>If the users really just not realise that a download has started,
maybe making the text that says that QGIS is being downloaded bold
on the "donate" popup might help? The popup might just be too
intrusive and distracting even.</p>
<p>Some sites use images to point their users towards the browser's
download manager, maybe there is a freely available library that
does this for all kinds of browsers and screens?<br>
</p>
<p>Downloads are often painfully slow though and might even time out
in bad cases I guess. Having some more/faster download mirrors
might help. The osgeo.org mirror is often unusable (I think it is
that mirror that most often causes issues, norbit.de usually seems
fine for me - from Germany though...). Here is one story of a user
in South Korea:
<a class="moz-txt-link-freetext" href="https://fosstodon.org/@ianthetechie/110943928875054838">https://fosstodon.org/@ianthetechie/110943928875054838</a></p>
<p>Maybe users see super slow or failing downloads and think that it
is a matter of donation.<br>
</p>
<p>I am aware of download.osgeo.org and norbit.de mirrors, are there
more? It would probably be a good idea to have one in Asia and
maybe one in Africa, depending on the routing. At least for Asia
OVH has cheap offers that might just be good enough.</p>
<p>PS, if a CDN (probably overkill) would be considered: I am
strongly against using Cloudflare as they are a global
surveillance opportunity for the US and we would all be stupid not
to assume that any traffic going through them is logged by three
letter agencies. We should not participate in that kind of
centralisation. There are alternatives like
<a class="moz-txt-link-freetext" href="https://european-alternatives.eu/alternative-to/cloudflare">https://european-alternatives.eu/alternative-to/cloudflare</a> . I
would happily research a good choice.</p>
<p><br>
</p>
<p>Could you try to find out more details about why they get so
confused?<br>
</p>
<p>Cheers, Hannes</p>
<p><br>
</p>
<div class="moz-cite-prefix">Am 20.09.23 um 08:50 schrieb Andreas
Neumann via QGIS-Developer:<br>
</div>
<blockquote type="cite"
cite="mid:CAB2Z92D73adhy=VLffqb4r0RNP4zJFWy1HD6T03Q9Zjnv3woRg@mail.gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">
<div>Hi all,</div>
<div><br>
</div>
<div>Recently (past 1-4 months) I get a lot of emails at <a
href="mailto:finance@qgis.org" moz-do-not-send="true"
class="moz-txt-link-freetext">finance@qgis.org</a> from
people who say that they donated but then could not download
QGIS. I think I got at least 40-50 such emails until now.</div>
<div><br>
</div>
<div>Sometimes they ask: how many times do I have to donate
until I can download QGIS?</div>
<div><br>
</div>
<div>I then explain them that donations are optional, often
direct them to the direct download page - and I tell them that
downloads may take longer.<br>
</div>
<div><br>
</div>
<div>I believe that many users aren't aware that QGIS is
downloading "in the background". Because the QGIS downloads
are rather large this can take several minutes ...</div>
<div>Or may there be other problems with downloads? Does it
require Javascript to be enabled?<br>
</div>
<div><br>
</div>
<div>I wonder if we can display some hint that QGIS is
downloaded "in the background" and can take a while to
download ....</div>
<div><br>
</div>
<div>I believe this is because many users don't know how their
browsers work with the downloads of large files ...<br>
</div>
<div><br>
</div>
<div><span class="gmail_signature_prefix">Is there anything we
can do to inform users and enhance the download experience -
so that I don't get that many emails?</span></div>
<div><span class="gmail_signature_prefix"><br>
</span></div>
<div><span class="gmail_signature_prefix">Thank you for your
replies,</span></div>
<div><span class="gmail_signature_prefix">Andreas</span></div>
<div><br>
--<br>
Andreas Neumann<br>
</div>
<div>
<div dir="ltr" class="gmail_signature"
data-smartmail="gmail_signature">
<div dir="ltr"><a href="http://QGIS.ORG" target="_blank"
moz-do-not-send="true">QGIS.ORG</a> board member
(treasurer)<br>
</div>
</div>
</div>
</div>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
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