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<p>Hi all, I'll get in touch in French with him, just to be sure he
isn't following another path from a scam site. <br>
</p>
<p>We could make a few UX changes (red is not a good option for a
smooth user experience) . Maybe the text is just too long, and
people don't read long texts. Maybe we could add - like in
sourceforge - a "download window not showing up, click here .. "
to adress all those lost with a modal window showing under the
current window (or a download just killed by some antivirus ) <br>
</p>
<p>Régis<br>
</p>
<div class="moz-cite-prefix">On 28/11/2023 13:25, Alessandro Pasotti
via QGIS-PSC wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAL5Q670Y1maPg_w7p5L67H7pOMm3NGe2hau7GUha14zxp4Bd-g@mail.gmail.com">
<pre class="moz-quote-pre" wrap="">Hi Andreas,
is it the problem that people do not read the small text located right
"before" the big buttons? The text clearly states that the download is
in progress and that the donation is optional.
Maybe a bigger text is the solution.
On Tue, Nov 28, 2023 at 12:43 PM Andreas Neumann via QGIS-PSC
<a class="moz-txt-link-rfc2396E" href="mailto:qgis-psc@lists.osgeo.org"><qgis-psc@lists.osgeo.org></a> wrote:
</pre>
<blockquote type="cite">
<pre class="moz-quote-pre" wrap="">
Hi,
I am getting more and more such messages of users having difficulties downloading QGIS. See forwarded email in french language.
And they always claim that one *has* to donate in order to download.
What can we do to improve the situation, that I don't get such messages almost every 2nd or 3rd day?
Something like a big fat, red message, saying that donations are optional and that the download is large and takes a long time?
and that people should properly consult the download manager in the browser?
I am a bit overwhelmed with all the download support messages I get to <a class="moz-txt-link-rfc2396E" href="mailto:stripe@qgis.org">"stripe@qgis.org"</a> or <a class="moz-txt-link-rfc2396E" href="mailto:finance@qgis.org">"finance@qgis.org"</a>.
Andreas
---------- Forwarded message ---------
From: <a class="moz-txt-link-rfc2396E" href="mailto:jeanmarie.petit@nordnet.fr"><jeanmarie.petit@nordnet.fr></a>
Date: Tue, 28 Nov 2023 at 11:53
Subject: difficulté telechargement
To: <a class="moz-txt-link-rfc2396E" href="mailto:stripe@qgis.org"><stripe@qgis.org></a>
Bonjour
le 23 novembre 2023 J'ai voulu télécharger QGIS et je n'y suis pas arrivé
Peut être que je n'ai pas suivi la bonne procédure.
J'ai essayé deux fois et a chaque fois cela m'a demander une participation. J'ai donc deux reçu de QGIS.ORG 1355-3271 et 1268-9155 en date du 23 novembre 2023 de 10 € chacun Mais je n'ai pas le logiciel
Y a t-il une procédure qui pourrait m'aider ? ou un autre moyen plus approprié?
Est-il possible de me reversé la valeur d'un reçu?
J'ai essayé également le téléphone mais je ne comprend pas le message qui parait être en allemand. Désolé mais je ne parle et comprend que le français
Dans l'attente de vous lire
Je vous vous prie de croire, en l'expression de mes meilleurs sentiments
Jean Marie PETIT
1 pre de BAures
81540 BELLESERRE
06 86 90 62 29
<a class="moz-txt-link-abbreviated" href="mailto:jeanmarie.petit@nordnet.fr">jeanmarie.petit@nordnet.fr</a>
--
--
Andreas Neumann
QGIS.ORG board member (treasurer)
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<a class="moz-txt-link-freetext" href="https://lists.osgeo.org/mailman/listinfo/qgis-psc">https://lists.osgeo.org/mailman/listinfo/qgis-psc</a>
</pre>
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