<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr">Never mind, log this under user error as the QGIS proxy settings had not been configured on this machine.</div><div dir="ltr"><br><br></div><blockquote type="cite"><div dir="ltr"><meta http-equiv="content-type" content="text/html; charset=utf-8">In the 3.4 LTR release, there is a setting for accessing the help documentation via the Help menu. In my case, it is failing to access the web based help and instead sending me to a file on disk.<div><br></div><div>Log results after clicking on Help in GUI:</div><div><div class="WordSection1" style="page: WordSection1;"><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">2019-08-15T10:<a href="x-apple-data-detectors://1" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="calendar-event" x-apple-data-detectors-result="1" style="text-decoration-color: rgba(0, 0, 0, 0.258824);">04:37</a> INFO Trying to open help using key 'index.html'. Full URI is '<a href="https://docs.qgis.org/3.4/en/docs/user_manual/index.html" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="link" x-apple-data-detectors-result="2">https://docs.qgis.org/3.4/en/docs/user_manual/index.html</a>'…<o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><o:p style="background-color: rgba(255, 255, 255, 0);"> </o:p></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><o:p style="background-color: rgba(255, 255, 255, 0);">Page that gets opened in the default web browser:</o:p></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">C:\Packages\OSGeo\QGIS 3.4\apps\qgis-ltr\doc\nohelp.html<o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><o:p style="background-color: rgba(255, 255, 255, 0);"> </o:p></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;">Help document locations referenced in Settings > Options > General:</p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);"><a href="https://docs.qgis.org/$qgis_short_version/$qgis_locale/docs/user_manual/">https://docs.qgis.org/$qgis_short_version/$qgis_locale/docs/user_manual/</a><o:p></o:p></span></font></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);"><a href="https://docs.qgis.org/3.4/en/docs/user_manual/">https://docs.qgis.org/3.4/en/docs/user_manual/</a><o:p></o:p></span></font></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><br></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;">I know the desktop machine has internet access as I can access other websites, including the online help if I manually paste the help link into a browser.</p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><br></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;">Any tips?</p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><br></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;">Thanks,</p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><br></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;">James</p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><o:p style="background-color: rgba(255, 255, 255, 0);"> </o:p></p><div style="-webkit-text-size-adjust: auto;"><o:p><br></o:p></div></div><div dir="ltr"><br></div></div></div></blockquote></body></html>