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<p>Hey Adam, <br>
</p>
<div class="moz-cite-prefix">On 10/04/2024 16:19, Adam Nielsen
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:20240411001946.7b967440@gnosticus.teln.shikadi.net">
<blockquote type="cite">
<pre class="moz-quote-pre" wrap="">At PSC, we discussed this topic and decide to phase the migration plan,
by starting QGIS PSC and QGIS users first. Those are the first places
we want users to jump in easily.
</pre>
</blockquote>
<pre class="moz-quote-pre" wrap="">
What's the reason you want users to be able to jump in easily?</pre>
</blockquote>
<p>I didn't see it coming honestly. Make it hard for them so only
the best ones can join us? <br>
</p>
<blockquote type="cite"
cite="mid:20240411001946.7b967440@gnosticus.teln.shikadi.net">
<pre class="moz-quote-pre" wrap="">
In my own experience, if it's too easy for people to ask questions,
then they tend to do so before doing their own research. This runs the
risk that they will ask a question before bothering to do even a simple
web search, resulting in many low-effort questions that the askers
could easily have solved themselves.</pre>
</blockquote>
<p>Don't you think it is already the case. Moderators everywhere are
doing this job to remind people to just do their homework before
asking. <br>
</p>
<p>I also heard yesterday another argument, given that we have
StackExchange, mailing list and forums would be of no use. Except
you don't discuss on StackExchange, you only ask questions. And we
don't own the content (side remark) there. <br>
</p>
<p>Don't you also think that AI stuff will catch all those questions
asked too quickly ? <br>
</p>
<p><br>
</p>
<blockquote type="cite"
cite="mid:20240411001946.7b967440@gnosticus.teln.shikadi.net">
<pre class="moz-quote-pre" wrap="">
The end result is that humans end up functioning like AI LLMs - they
simply repeat parts of the documentation that people could not be
bothered to search for themselves.
</pre>
</blockquote>
<p>Would you want to make life harder for those who still want to
learn, but just don't get the mailing list stuff? <br>
</p>
<p><br>
</p>
<blockquote type="cite"
cite="mid:20240411001946.7b967440@gnosticus.teln.shikadi.net">
<pre class="moz-quote-pre" wrap="">
Now if you like repeating similar answers to simple questions then
that's fine, but most people tend to get bored with that and lose
interest fairly quickly, or become rude with their replies as they are
tired of repeating the same basic information over and over again, and
this then tarnishes the community as "hostile" or "toxic" to new users.</pre>
</blockquote>
<p>From my experience, stupid questions are either not answered, or
very gently refocused on the good way of asking questions, which
is also something I like in our communities. <br>
</p>
<p><br>
</p>
<blockquote type="cite"
cite="mid:20240411001946.7b967440@gnosticus.teln.shikadi.net">
<pre class="moz-quote-pre" wrap="">
This is why generally speaking, it's often better to add some hurdles
in before people can ask questions, such as figuring out how to
subscribe to an e-mail list. It means people will do some web searches
first as they are the easier option, and only ask the community for help
if they really are stuck and really do need help. This cuts down on a
lot of low-effort questions and demands less time from community
volunteers responding.</pre>
</blockquote>
<p>This is a radical point of view. Another option is to make them
pass through helpers that reminds them to search before asking.
Something positive, like when you create an issue in gitlab and
the UI gently propose you existing similar questions when you
start typing. <br>
</p>
<span style="white-space: pre-wrap">
</span>
<blockquote type="cite"
cite="mid:20240411001946.7b967440@gnosticus.teln.shikadi.net">
<pre class="moz-quote-pre" wrap="">
If you still think Discourse is the way to go, I would suggest running
it in parallel with the e-mail list for a few months, and compare how
many questions get answered there vs here. </pre>
</blockquote>
<p>We can't mirror with both sides being written. If we go this way,
we would all have to follow both channels. Older ones will stay in
mailing lists, Users will try Discourse, community is split in
half. <br>
<br>
I remind you that the issue is that we do not have any plan at
osgeo to provide a mailman 3 solution. And new users just don't
use mailing lists. This is a fact. Myself in my new job being
forced to use outlook f**ing client, I can't realistically follow
our lists anymore. This is also a fact. We try to answer to this
reality. <br>
</p>
<p>Clearly if Discourse doesn't make it for PSC and user lists,
after correct communication and after the transition period, we'll
discuss it again.</p>
<p>Cheers</p>
<p><br>
</p>
<p>Régis<br>
</p>
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