<html><head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Roboto;
panose-1:2 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ligatures:standardcontextual;
mso-fareast-language:EN-US;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Arial",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:906690597;
mso-list-type:hybrid;
mso-list-template-ids:1370901220 201916417 201916419 201916421 201916417 201916419 201916421 201916417 201916419 201916421;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<style type="text/css">.style1 {font-family: "Times New Roman";}</style></head><body lang="EN-AU" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hi Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I am trying to get this software approved for installation with our internal IT Team.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">They have come back with the following questions. Any help would be much appreciated!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<table class="MsoTable15Plain2" border="0" cellspacing="0" cellpadding="0" width="671" style="width:503.25pt;border-collapse:collapse;border:none">
<tbody>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
</td>
</tr>
<tr style="height:15.05pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.05pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Who supports the application? Is there an enterprise agreement
or is it self-supported?</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Who is responsible for patching/upgrading? Also, is there
any schedule available?</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:15.05pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.05pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">What is the incident response plan, process/procedure? Who
will be the responsible team if there is any security incident related to this product?</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Is there a vendor critical patch notification mailing list?</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Is there any certified image? (Malware/Trojan free)</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Who is providing the technical support?
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Is there best practice defined for hardening/configuration
by vendor?</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Is there any documentation available for this application?
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Is there any logging or SIEM capability?</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Will there be single sign-on and MFA implemented for this
application? </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
<tr style="height:12.2pt">
<td width="671" valign="top" style="width:503.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:12.2pt">
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#262626;mso-ligatures:none;mso-fareast-language:EN-AU">Will this application be routed through PAM or will local
admin access be required</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU"><o:p></o:p></span></li></ul>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-AU">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-AU">James</span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br><br><p style="font-family: Times New Roman; font-size:12pt; color:#666666;"></p><p></p><p style="font-family: Times New Roman; font-size:12pt; color:#666666;">This email and any accompanying documents are confidential, protected by copyright or subject to legal professional privilege. If you are not the intended recipient, any use, dissemination, forwarding, printing or copying of this email and any accompanying documents is strictly prohibited. If you have received this email in error please notify the sender immediately and delete it from your system.</p></body></html>