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<p class="MsoNormal"><span style="color:#1F497D">Hi Ann</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Check that QGIS is being started via the .bat file, not by calling the .exe directly. I don’t think that will be the cause, but it’s still worth checking.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Tom</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> UK [mailto:uk-bounces@lists.osgeo.org]
<b>On Behalf Of </b>Fletcher, Ann<br>
<b>Sent:</b> 08 December 2016 12:16<br>
<b>To:</b> 'UK@lists.osgeo.org'<br>
<b>Subject:</b> [OSGeo-UK] qgis-bin.exe is not responding</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal">Hello</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I am new to this scene, so apologies if I am going about this in the wrong way.
</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We have a particular user who is not able to use a particular machine. We believe it is the combination of the person and the PC that is the issue. The window shows: qgis-bin.exe is not responding</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">In the event viewer we have the following error:</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Activation context generation failed for "C:\PROGRA~2\QGISES~1\apps\Python27\lib\site-packages\PIL\_imagingft.pyd". Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
could not be found. </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I understand this means there is some left behind trace of a previous install which is causing conflict with the current situation for this user. I am not sure how to clear all this out, bar recreation of the user’s profile. Maybe that
is my only option.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Does anyone have any suggestions?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thank you</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"">Ann Fletcher</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:gray">Senior Application Engineer ICT
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:gray">T: 01908 254142</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:gray">E:
</span><span style="font-size:10.0pt; font-family:"Arial","sans-serif""><a href="mailto:ann.fletcher@milton-keynes.gov.uk" title="mailto:ann.fletcher@milton-keynes.gov.uk">ann.fletcher@milton-keynes.gov.uk</a><span style="color:blue">
</span></span></p>
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<p><font size="2" face="Verdana">Tom Chadwin, ICT Manager<br>
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