[Board] info at osgeo.org how is it managed

[Michael Smith]

Jeff has gone over and above for years (actually, it is probably a decade like he said) on answering info emails. I’ve long thought we should have dropped it or paid someone to staff it. Agree we should do something else with it than what we are currently doing. 

Michael Smith
OSGeo Treasurer 

> On Jan 15, 2018, at 9:53 AM, Jeff McKenna <jmckenna at gatewaygeomatics.com> wrote:
> 
> Hi María,
> 
> In fact I used to tackle those info@ emails as they came in, for years (decade?), people like Jachym can verify that.  Since that, I can bet that there is no one tackling regularly.  Marc is 100% correct in his assessment and advice.  This is very important for OSGeo, having someone dedicated to this.  Or actually remove it from all pages (I've tried to explain this situation here in years past).
> 
> 
> -jeff
> 
> 
> 
>> On 2018-01-15 3:35 AM, María Arias de Reyna wrote:
>> Hi,
>> Right now we have an info email which "is not monitored regularly, and forwards only to a few recipients and is therefore not recommended. Please use one of the above mailing lists to guarantee a proper response to your query. " (as said in http://www.osgeo.org/contact)
>> Is this really helpful? Do we have some kind of guidelines to answer this email (like, always answer with info in copy so we all know this person has received an answer). Should someone take the responsibility of answering or forwarding the email properly? Should we at least write some guidelines? Maybe add some automatic response to it?
>> If we have an email no one is reading or taking care of, what's the point of this email?
>> I say this because I have seen many emails of people complaining about passwords not being sent to their emails and I have no idea if this has been taken care of or if this persons are still waiting for an answer. Not that I really know what to answer, but at least, a response would be nice.
>> Cheers,
>> María.
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