[Board] info at osgeo.org how is it managed

[Alex M]

Last year, SAC created several other alias to handle various things like
passwords/accounts. See https://id.osgeo.org/ldap/reset which notes
sysadmin at osgeo.org for password reset issues. We also have
mantra-request at osgeo.org where we handle account requests (should
probably combine those in some way).

You should not get rid of the info at osgeo.org, but could remove it from
the website. There may be many people, accounts and other related things
that have that address so someone will need to at least monitor it for
important messages.

Thanks,
Alex
OSGeo SAC

On 01/15/2018 07:05 AM, María Arias de Reyna wrote:
> Hi,
> 
> In my opinion, there is no need for this info email. We have mailing lists
> separated in different themes. We even have a discuss mailing list for
> things that don't fit somewhere else. And problems with the passwords or
> the servers... couldn't they be redirected directly to the SAC? If someone
> can do something it is them. If they can't, what's the point of having an
> email nobody is answering? What is bad is to have an email entrypoint no
> one is reading.
> 
> On these weeks I have been in cc of this email, I got a lot of spam, a lot
> of things for the SAC and I think nothing really useful that couldn't be
> handled somewhere else. Maybe I am missing some important theme that has to
> go through info...
> 
> If you give me the access/guidelines, I can help in answering this emails
> about the password. If not... I am not useful anyway.
> 
> Regards,
> María.
> 
> On Mon, Jan 15, 2018 at 3:53 PM, Jeff McKenna <jmckenna at gatewaygeomatics.com
>> wrote:
> 
>> Hi María,
>>
>> In fact I used to tackle those info@ emails as they came in, for years
>> (decade?), people like Jachym can verify that.  Since that, I can bet that
>> there is no one tackling regularly.  Marc is 100% correct in his assessment
>> and advice.  This is very important for OSGeo, having someone dedicated to
>> this.  Or actually remove it from all pages (I've tried to explain this
>> situation here in years past).
>>
>>
>> -jeff
>>
>>
>>
>>
>> On 2018-01-15 3:35 AM, María Arias de Reyna wrote:
>>
>>> Hi,
>>>
>>> Right now we have an info email which "is not monitored regularly, and
>>> forwards only to a few recipients and is therefore not recommended. Please
>>> use one of the above mailing lists to guarantee a proper response to your
>>> query. " (as said in http://www.osgeo.org/contact)
>>>
>>> Is this really helpful? Do we have some kind of guidelines to answer this
>>> email (like, always answer with info in copy so we all know this person has
>>> received an answer). Should someone take the responsibility of answering or
>>> forwarding the email properly? Should we at least write some guidelines?
>>> Maybe add some automatic response to it?
>>>
>>> If we have an email no one is reading or taking care of, what's the point
>>> of this email?
>>>
>>> I say this because I have seen many emails of people complaining about
>>> passwords not being sent to their emails and I have no idea if this has
>>> been taken care of or if this persons are still waiting for an answer. Not
>>> that I really know what to answer, but at least, a response would be nice.
>>>
>>> Cheers,
>>> María.
>>>
>>>
>>> _______________________________________________
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>>
> 
> 
> 
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