[OSGeo-Discuss] Did anyone else see this article on OSGeo?

[Stephen Woodbridge]

The writer has a feedback link at the bottom of the article. I think it 
is time to educate him about support. He obviously needs everyone here 
to tell him that each of us are support, and give him links to the 
various support lists, advocates, and companies that are supporting and 
co-developing the software.

One person can do this, but it would be more convincing if everyone did 
it, because that shows the depth of support that the community has to offer.

-Steve W

PS: This is on my own todo list.

On 7/10/2012 12:47 PM, Anne Ghisla wrote:
> On Tue, Jul 10, 2012 at 12:24 PM, Paolo Cavallini <cavallini at faunalia.it> wrote:
>> Il 09/07/2012 23:19, Landon Blake ha scritto:
>>> It was in GPS World:
>>>
>>> http://www.gpsworld.com/gis/gss-weekly/open-source-gis-12997?utm_source=GSS&utm_medium=email&utm_campaign=Geospatial-Weekly_05_17_2012&utm_content=open-source-gis-12997
>>
>> pity for the usual FUD about lack of support.
>> thanks for letting us know.
>
> Yes, once more the reader is told that there is no valid support.
> Maybe because the writer actually means "people you can phone at night
> and simply tell that the software is broken". It seems to me that this
> kind of support assumes that the user doesn't know how the system
> works, or worse, that it is normal that the user doesn't want to know.
> I think that there are many issues with open source software that
> require only few time of googling and a couple of emails to get to a
> solution, and that in many cases the software is not so critical for a
> person/company. If so, there are companies providing support So in the
> end I think the article looks unnecessarily frightening at a
> superficial read, and continues with the "open source is for hackers"
> stereotype.
>
> This readings urges me to continue spreading the word about FOSS[GIS]
> and help users to become more conscious and informed wrt software
> choice.
>
> Best,
> Anne
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