[Qgis-developer] QGIS Web sites outage

Tim Sutton tim at linfiniti.com
Sun Jun 1 08:19:45 EDT 2008

Hi all

The data center I use for hosting qgis.org and wiki.qgis.org has
suffered a significant outage (see below).  Hopefully service will
resume later today.



---------- Forwarded message ----------
From: The Planet Marketing <email at info.theplanet.com>
Date: 2008/6/1
Subject: H1 Data Center Outage
To: tim at linfiniti.com

Having trouble viewing this email? Click here to view as a webpage.

Dear Valued Customers:

This evening at 4:55 in our H1 data center, electrical gear shorted,
creating an explosion and fire that knocked down three walls
surrounding our electrical equipment room   Thankfully, no one was
injured.  In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the
damage.  Early indications are that the short was in a high-volume
wire conduit.  We were not allowed to activate our backup generator
plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers
and 7,500 customers.  All members of our support team are in, and all
vendors who supply us with data center equipment are on site.  Our
initial assessment, although early, points to being able to have some
service restored by mid-afternoon on Sunday.  Rest assured we are
working around the clock.

We are in the process of communicating with all affected customers.
we are planning to post updates every hour via our forum and in our
customer portal.  Our interactive voice response system is updating
customers as well.

There is no impact in any of our other five data centers.

I am sorry that this accident has occurred and apologize for the impact.


Douglas J. Erwin
Chairman & Chief Executive Officer

This email was sent to: tim at linfiniti.com

This email was sent by: Planet Internet Services, Inc.
315 Capitol, Ste. 205 Houston, TX 77002 USA

We respect your right to privacy - view our policy
Manage Subscriptions | Update Profile | One-Click Unsubscribe

Tim Sutton
QGIS Project Steering Committee Member - Release Manager
Visit http://qgis.org for a great open source GIS
openModeller Desktop Developer
Visit http://openModeller.sf.net for a great open source ecological
niche modelling tool
Home Page: http://tim.linfiniti.com
Skype: timlinux
Irc: timlinux on #qgis at freenode.net

More information about the Qgis-developer mailing list