<div dir="ltr"><div>I think this looks good Nick, could we also put in a link to the QGIS hub page and to where our links to the users groups are so that sorta provides some 'support'. </div><div>Sorta off topic:</div><div>I recently got contacted by someone letting me know they donated so they could get support - they thought I was the help desk for QGIS...Maybe this is an indication of some UX/UI is required to send people to our support pages???</div><div><br></div><div>Cheers</div><div>Em<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer <<a href="mailto:qgis-developer@lists.osgeo.org">qgis-developer@lists.osgeo.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<p>Thanks for highlighting this Andreas. <br>
</p>
<p>If I might suggest a tweak to the popup layout:<br>
</p>
<p>Thank you!</p>
<p>Your freshly baked copy of QGIS is downloading. (Make this line
bold and add a paragraph before the next bit)<br>
</p>
<p>QGIS is free of charge, and will always be free of charge if
downloaded from QGIS.org. (and another break here)<br>
</p>
<p>If you can afford to support the project and people making this
software, please consider making a small donation to support our
efforts. Whether you choose to donate or not, we hope that you
enjoy using our labour of love and encourage you to share and
spread your downloaded copy far and wide so that others may enjoy
it too. Our very best regards!<br>
<br>
The QGIS Team</p>
<p>This might make it a bit more obvious. What do you think?</p>
<p>(I will leave those who are more technical than me to discuss
download speed issues). <br>
</p>
<p>Best wishes,<br>
Nick.<br>
</p>
<div>On 9/20/23 08:19, Johannes Kröger
(WhereGroup) via QGIS-Developer wrote:<br>
</div>
<blockquote type="cite">
<p>Hi Andreas,</p>
<p>ouch!<br>
</p>
<p>Javascript is not required for the download. If it is disabled,
all OS options are expanded and the big green buttons directly
point to the files anyways. The "donate" popup is only triggered
in addition to the normal link click (if javascript is enabled).</p>
<p>If the users really just not realise that a download has
started, maybe making the text that says that QGIS is being
downloaded bold on the "donate" popup might help? The popup
might just be too intrusive and distracting even.</p>
<p>Some sites use images to point their users towards the
browser's download manager, maybe there is a freely available
library that does this for all kinds of browsers and screens?<br>
</p>
<p>Downloads are often painfully slow though and might even time
out in bad cases I guess. Having some more/faster download
mirrors might help. The <a href="http://osgeo.org" target="_blank">osgeo.org</a> mirror is often unusable (I
think it is that mirror that most often causes issues, <a href="http://norbit.de" target="_blank">norbit.de</a>
usually seems fine for me - from Germany though...). Here is one
story of a user in South Korea: <a href="https://fosstodon.org/@ianthetechie/110943928875054838" target="_blank">https://fosstodon.org/@ianthetechie/110943928875054838</a></p>
<p>Maybe users see super slow or failing downloads and think that
it is a matter of donation.<br>
</p>
<p>I am aware of <a href="http://download.osgeo.org" target="_blank">download.osgeo.org</a> and <a href="http://norbit.de" target="_blank">norbit.de</a> mirrors, are
there more? It would probably be a good idea to have one in Asia
and maybe one in Africa, depending on the routing. At least for
Asia OVH has cheap offers that might just be good enough.</p>
<p>PS, if a CDN (probably overkill) would be considered: I am
strongly against using Cloudflare as they are a global
surveillance opportunity for the US and we would all be stupid
not to assume that any traffic going through them is logged by
three letter agencies. We should not participate in that kind of
centralisation. There are alternatives like <a href="https://european-alternatives.eu/alternative-to/cloudflare" target="_blank">https://european-alternatives.eu/alternative-to/cloudflare</a>
. I would happily research a good choice.</p>
<p><br>
</p>
<p>Could you try to find out more details about why they get so
confused?<br>
</p>
<p>Cheers, Hannes</p>
<p><br>
</p>
<div>Am 20.09.23 um 08:50 schrieb Andreas
Neumann via QGIS-Developer:<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div>Hi all,</div>
<div><br>
</div>
<div>Recently (past 1-4 months) I get a lot of emails at <a href="mailto:finance@qgis.org" target="_blank">finance@qgis.org</a> from
people who say that they donated but then could not download
QGIS. I think I got at least 40-50 such emails until now.</div>
<div><br>
</div>
<div>Sometimes they ask: how many times do I have to donate
until I can download QGIS?</div>
<div><br>
</div>
<div>I then explain them that donations are optional, often
direct them to the direct download page - and I tell them
that downloads may take longer.<br>
</div>
<div><br>
</div>
<div>I believe that many users aren't aware that QGIS is
downloading "in the background". Because the QGIS downloads
are rather large this can take several minutes ...</div>
<div>Or may there be other problems with downloads? Does it
require Javascript to be enabled?<br>
</div>
<div><br>
</div>
<div>I wonder if we can display some hint that QGIS is
downloaded "in the background" and can take a while to
download ....</div>
<div><br>
</div>
<div>I believe this is because many users don't know how their
browsers work with the downloads of large files ...<br>
</div>
<div><br>
</div>
<div><span class="gmail_signature_prefix">Is there anything we
can do to inform users and enhance the download experience
- so that I don't get that many emails?</span></div>
<div><span class="gmail_signature_prefix"><br>
</span></div>
<div><span class="gmail_signature_prefix">Thank you for your
replies,</span></div>
<div><span class="gmail_signature_prefix">Andreas</span></div>
<div><br>
--<br>
Andreas Neumann<br>
</div>
<div>
<div dir="ltr" class="gmail_signature">
<div dir="ltr"><a href="http://QGIS.ORG" target="_blank">QGIS.ORG</a> board member
(treasurer)<br>
</div>
</div>
</div>
</div>
<br>
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