[SAC] Fwd: [support.osuosl.org #24790] AutoReply: CRITICAL: 0:BBU Charged (100%):0:RAID-6:6 drives:557.75GB:Partially Drives:6 1 Bad Drives (6937 Errors)

[Alex Mandel]

I'm not the email made it to Michael (Treasurer), adding him now.

Generally the protocol is the SAC chair makes the request to the
Treasurer who places the order.

Machine is OSGeo4, so the same machine that's been performing poorer for
a while. Refer to the wiki for the list of VMs. I usually look here
http://wiki.osgeo.org/wiki/Infrastructure_Transition_Plan_2010#osgeo3_.26_osgeo4

Thanks,
Alex

On 02/02/2015 08:49 AM, Markus Neteler wrote:
> Hi
> 
> any news here?
> I would be glad if a kind of  protocol be established to handle this kind
> of urgent problems rapidly.
> 
> Which VMs are affected here?
> 
> Thanks
> Markus
> On Jan 30, 2015 8:23 PM, "Alex Mandel" <tech_dev at wildintellect.com> wrote:
> 
>> Looks like we need to get a new HD, $52
>> http://amzn.com/B0035G0J98
>>
>> Who wants to handle the order? Michael?
>>
>> I'll restart talks with OSUOSL about putting in a some new machines and
>> make some fresh quotes based on
>> http://wiki.osgeo.org/wiki/Infrastructure_Transition_Plan_2014
>>
>> Seems the idea to borrow some time on OSUOSL hardware just never
>> materialized.
>>
>> Thanks,
>> Alex
>>
>> On 01/30/2015 11:16 AM, Alex Mandel wrote:
>>>
>>>
>>>
>>> -------- Forwarded Message --------
>>> Subject: [support.osuosl.org #24790] AutoReply: CRITICAL: 0:BBU Charged
>>> (100%):0:RAID-6:6 drives:557.75GB:Partially Drives:6 1 Bad Drives (6937
>>> Errors)
>>> Date: Wed, 28 Jan 2015 15:51:51 -0800
>>> From: SRE Team via RT <sre at osuosl.org>
>>> Reply-To: sre at osuosl.org
>>> To: tech at wildintellect.com
>>>
>>> Greetings,
>>>
>>> This message has been automatically generated in response to the
>>> creation of a support ticket call:
>>>
>>>         "CRITICAL: 0:BBU Charged (100%):0:RAID-6:6
>>> drives:557.75GB:Partially Drives:6 1 Bad Drives (6937 Errors)",
>>>
>>> a summary of which appears below.
>>>
>>> There is no need to reply to this message right now. Your ticket has been
>>>  assigned an ID of [support.osuosl.org #24790]. Please include this
>> string
>>> in the subject line of all future correspondence about this issue.  You
>> may
>>>  also catch us on irc (irc.freenode.net) in #osuosl.
>>>
>>>
>>>
>>>                         Thank you.
>>>                         sre at osuosl.org
>>>
>>> -------------------------------------------------------------------------
>>> Alex / OSGEO team:
>>>
>>> We're getting the following nagios alert:
>>>
>>> CRITICAL: 0:BBU Charged (100%):0:RAID-6:6 drives:557.75GB:Partially
>>> Drives:6 1 Bad Drives (6937 Errors)
>>>
>>> An excerpt from megacli tells the story
>>>
>>> Enclosure Device ID: 32
>>> Slot Number: 5
>>> WWN: 5000C5001D26114C
>>> Raw Size: 279.396 GB [0x22ecb25c Sectors]
>>> Firmware state: Failed
>>> Inquiry Data: SEAGATE ST3300657SS     ES623SJ0GNRS
>>>
>>
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>>
>