[SAC] [OSGeo] #1745: Authenticated user cannot create ticket on GDAL Trac

[OSGeo]

#1745: Authenticated user cannot create ticket on GDAL Trac
---------------------------+--------------------
 Reporter:  rouault        |       Owner:  sac@…
     Type:  task           |      Status:  new
 Priority:  normal         |   Milestone:
Component:  Systems Admin  |  Resolution:
 Keywords:                 |
---------------------------+--------------------
Changes (by strk):

 * cc: rtorre (added)


Old description:

> Reported by user "rtorre":
>
> """I could log into trac but then after writing the ticket I
> got a permission error when trying to submit it: "TICKET_CREATE
> privileges
> are required to perform this operation on Ticket #None. You don't have
> the
> required permissions."."""
>
> According to him there are other users that encounter the same issue.

New description:

 Reported by user "rtorre":

 """I could log into trac but then after writing the ticket I
 got a permission error when trying to submit it: "TICKET_CREATE privileges
 are required to perform this operation on Ticket #None. You don't have the
 required permissions."."""

 According to him there are other users that encounter the same issue.

 I'm adding rtorre in Cc, in case he has some other info he can add (and at
 the same time if he comments here we can at least check commenting still
 works)

--

Comment:

 My hypothesis was that the user was NOT recognized as an authenticated
 user. The message suggests that's the case. I guess authentication is
 detected via a browser cookie, so messing with the cookies table on the
 database could have accidentally removed his cookie.

 My spam cleanup script only removes sessions and cookies data associated
 with known spammer users, and "rtorre" is not among them, so if that's the
 case I don't know how it could have happened.

--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1745#comment:3>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.