Site support

Auke Jilderda auke at
Tue Jun 27 05:31:53 EDT 2006

Jason et. al.,

I would like to organise the site support and feedback activity into a
"support" project, grouping the relevant information together, making it
accessible and easy to find to anybody, and leveraging the support
efforts (not having to answer questions time and again).

It would be a regular project that is publicly accessible.  The project
home page shall lead users through the following steps:
 1. Read the FAQs (which we shall consolidate from the help list
 2. A help at mailing list for questions and enhancement
    requests.  We shall suggest users to search the list archives before
    asking their question.
 3. Artifact types for defects and enhancement requests that have been
    raised, clarified, and agreed upon on the mailing list.  I will
    populate it with the currently open requests (and include our CRM id
    in there for easy reference).
In addition, I would like to add a tab "support" to the main menu (next
to the "home" tab) to advertise this site support mechanism.

Do you think this is a good idea?  Do you have any feedback on the
approach?  Is this the right place to make this proposal and get
agreement on it?


PS: Note that this is about site support and feedback.  Projects will
    (need to) support their software.  We can mention this on the site
    support project home page if needs be.

Auke Jilderda, CollabNet, Inc.,
phone: +31 402 364 205 (office), +31 620 622 960 (mobile)
mailto:auke at, facsimile: +31 402 364 231 

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