[mapserver-dev] MOTION: Run script to close tickets more than one year without activity

[Rahkonen Jukka (Tike)]

Hi,

Please remember that Mapserver in not only developer community but there are still some users hanging around here.
I was fast browsing through ten pages of more than 1 year old tickets and I do not ultimately like the idea about closing all old tickets automatically.
- There are real issues and feature requests which are still valid.
- Many of them are created by not so active developers or users. They have once found a real issue but they perhaps don't come back with it after the ticket is closed.
- Nobody will go through the +4200 closed tickets and check if there are some which should be re-opened.
- Especially because there is not an issue class "probably still valid, but unfortunately no one had time to work on it".
- For someone who creates a ticket it would feel impolite to hear next time about the issue after one year by getting a message: "Issue automatically solved because no one has solved the issue".
- At least the message should encourage the creator of the ticket to check if the issue is still valid and re-open it.
- Much better if there is some human touch: During ticket closing sprint is was concluded that this ticket should be closed because... 
- If the issue is valid, isn't it better to keep it open than to try to forget that it exists?
- Another alternative would be to try to organize issue-closing sprints for advanced users like me for giving a helping hand for the busy developers. The result would be a list of suggested actions: "Close as resolved (check if I remember right)", "Close with kind message to creator", "Ask developer what to do" and "Keep open".  I do understands that issues do not get solved be keeping them in a queue forever. Perhaps PSC could give us a limits: Only max 200 old tickets can be left open, the rest must be dropped at least to category "Close with kind message to creator".


With kind regards,

-Jukka Rahkonen-

Lime, Steve D (MNIT) wrote:
> 
> How many tickets are we talking about?
> 
> -----Original Message-----
> From: mapserver-dev-bounces at lists.osgeo.org [mailto:mapserver-dev-
> bounces at lists.osgeo.org] On Behalf Of Daniel Morissette
> Sent: Monday, March 24, 2014 10:43 AM
> To: 'MapServer Dev List'
> Subject: [mapserver-dev] MOTION: Run script to close tickets more than one
> year without activity
> 
> Hi MapServer PSC
> 
> MOTION:
> 
> To adopt the practice of automatically closing issues in the MapServer Github
> repository that have had no activity for more than one year.
> 
> And I start with my +1
> 
> 
> Context:
> 
> This came up again at the Vienna Code Sprint today and there was general
> agreement to go ahead with this mass closing since tickets that have seen no
> activity in over a year are either invalid, no longer relevant, or lacking
> information or a champion to address them. If a ticket is automatically closed by
> the script but is still relevant then someone can reopen it and provide an update
> on its status.
> 
> Stephan Meissl and Thomas Bonfort have created a script to automatically
> execute this mass closing and tested it at the sprint last year. If this motion
> passes, this script would be run manually at regular interval every few months.
> 
> 
> --
> Daniel Morissette
> T: +1 418-696-5056 #201
> http://www.mapgears.com/
> Provider of Professional MapServer Support since 2000
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> mapserver-dev at lists.osgeo.org
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> 
> 
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