[QGIS-Developer] QGIS Plugin crash

[Richard Duivenvoorde]

If you search for "SIGPAC downloader" in the Plugin manager,

You see in the right panel: 'More info" with (if all is ok) links to the
- Plugin Homepage
- bug tracker of the plugin
- public code repository

If I do that, I see that

https://github.com/geomatico/qgis-sigpac/ is the code repo AND the homepage
https://github.com/geomatico/qgis-sigpac/issues is the bug tracker

So please create an issue there, or try to contact the plugin authors there
(if you click the authors, they have public xxx at geomati.co mail addresses)

Regards,

Richard Duivenvoorde

On 11/23/22 11:52, Jose Antonio Fernandez Martin via QGIS-Developer wrote:
> Hello everyone,
> 
> my name is Jose and I have just suscribed to this mailing list. Apologies if my English is not very accurate, as I don't practice it very often here in Spain :-)
> 
> My organization is having problems when using QGIS 3.14.15 with the "SIGPAC downloader" plugin. And I haven't found any bug tracker for that specific plugin so according to the QGIS Plugin page I should report the problem on this list. Upgrading to QGIS 3.22 doesn't solve the problem.
> 
> The first issue comes when the plugin is installed. An error says "The plugin 'sigpac_downloader' could not be loaded because an error ocurred when calling the classFactory method" (translated from my spanish version of QGIS)
> 
> The full error trace is provided in the attached document "SIGPACDownloader_install.txt"
> 
> However there is apparently one workaround to that issue, you just have to select "reinstall" plugin and it finishes ok. After re-entering QGIS, the plugin is loaded and the menu entry appears in the "plugins" menu entry.
> 
> But the real problem comes when trying to use the plugin: The SIGPAC Downloader window opens and says you have to accept the Terms Of Use. When clicking on the proper button, a new window opens with blank content (nothing is loaded) and after a few seconds the QGIS "Unexpected Error" window appears suggesting to report the crash and quit the program. The crash report is enclosed in this email as "stack.txt"
> 
> Some relevant information about our QGIS settings: An HTTP Proxy is used for web connections, so the server, port, username and password are set in order to access the plugin repository.
> 
> Looking forward to read from you.
> 
> Kid regards,
> 
> Jose.
> 
> 
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