[QGIS-Developer] Download troubles? Download in the background?

Wed Sep 20 17:56:58 PDT 2023

I think this looks good Nick, could we also put in a link to the QGIS hub
page and to where our links to the users groups are so that sorta provides
some 'support'.
Sorta off topic:
I recently got contacted by someone letting me know they donated so they
could get support - they thought I was the help desk for QGIS...Maybe this
is an indication of some UX/UI is required to send people to our support
pages???

Cheers
Em

On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer <
qgis-developer at lists.osgeo.org> wrote:

> Thanks for highlighting this Andreas.
>
> If I might suggest a tweak to the popup layout:
>
> Thank you!
>
> Your freshly baked copy of QGIS is downloading. (Make this line bold and
> add a paragraph before the next bit)
>
> QGIS is free of charge, and will always be free of charge if downloaded
> from QGIS.org. (and another break here)
>
> If you can afford to support the project and people making this software,
> please consider making a small donation to support our efforts. Whether you
> choose to donate or not, we hope that you enjoy using our labour of love
> and encourage you to share and spread your downloaded copy far and wide so
> that others may enjoy it too. Our very best regards!
>
> The QGIS Team
>
> This might make it a bit more obvious. What do you think?
>
> (I will leave those who are more technical than me to discuss download
> speed issues).
>
> Best wishes,
> Nick.
> On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote:
>
> Hi Andreas,
>
> ouch!
>
> Javascript is not required for the download. If it is disabled, all OS
> options are expanded and the big green buttons directly point to the files
> anyways. The "donate" popup is only triggered in addition to the normal
> link click (if javascript is enabled).
>
> If the users really just not realise that a download has started, maybe
> making the text that says that QGIS is being downloaded bold on the
> "donate" popup might help? The popup might just be too intrusive and
> distracting even.
>
> Some sites use images to point their users towards the browser's download
> manager, maybe there is a freely available library that does this for all
> kinds of browsers and screens?
>
> Downloads are often painfully slow though and might even time out in bad
> cases I guess. Having some more/faster download mirrors might help. The
> osgeo.org mirror is often unusable (I think it is that mirror that most
> often causes issues, norbit.de usually seems fine for me - from Germany
> though...). Here is one story of a user in South Korea:
> https://fosstodon.org/@ianthetechie/110943928875054838
>
> Maybe users see super slow or failing downloads and think that it is a
> matter of donation.
>
> I am aware of download.osgeo.org and norbit.de mirrors, are there more?
> It would probably be a good idea to have one in Asia and maybe one in
> Africa, depending on the routing. At least for Asia OVH has cheap offers
> that might just be good enough.
>
> PS, if a CDN (probably overkill) would be considered: I am strongly
> against using Cloudflare as they are a global surveillance opportunity for
> the US and we would all be stupid not to assume that any traffic going
> through them is logged by three letter agencies. We should not participate
> in that kind of centralisation. There are alternatives like
> https://european-alternatives.eu/alternative-to/cloudflare . I would
> happily research a good choice.
>
>
> Could you try to find out more details about why they get so confused?
>
> Cheers, Hannes
>
>
> Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:
>
> Hi all,
>
> Recently (past 1-4 months) I get a lot of emails at finance at qgis.org from
> people who say that they donated but then could not download QGIS. I think
> I got at least 40-50 such emails until now.
>
> Sometimes they ask: how many times do I have to donate until I can
> download QGIS?
>
> I then explain them that donations are optional, often direct them to the
> direct download page - and I tell them that downloads may take longer.
>
> I believe that many users aren't aware that QGIS is downloading "in the
> background". Because the QGIS downloads are rather large this can take
> several minutes ...
> Or may there be other problems with downloads? Does it require Javascript
> to be enabled?
>
> I wonder if we can display some hint that QGIS is downloaded "in the
> background" and can take a while to download ....
>
> I believe this is because many users don't know how their browsers work
> with the downloads of large files ...
>
> Is there anything we can do to inform users and enhance the download
> experience - so that I don't get that many emails?
>
> Thank you for your replies,
> Andreas
>
> --
> Andreas Neumann
> QGIS.ORG board member (treasurer)
>
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> --
> Johannes Kröger / GIS-Entwickler/-Berater
>
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> --
> Nick Bearman
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>
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