[QGIS-Developer] Download troubles? Download in the background?

Sat Sep 23 14:55:25 PDT 2023

Hi,

I believe this reports from users are because of some problem with servers
or website lately.
I also encountered several times lately very very slow download rates even
though I have high bandwidth, optical internet connection (see my speedtest
result: Speedtest by Ookla - The Global Broadband Speed Test
<https://www.speedtest.net/result/15288350175>).

The solution for me was to start download again, but I can easily imagine
that users thought that they need to donate to get better download speeds.
>From my testing, I got best download speeds from Norbit server.

One other thing that I noticed lately is that main page (qgis.org) opens a
random language version of website. There is no translation to Croatian so
I expect to get English version, but I get randomly other languages - just
tested it this moment, and I got Italian version - "
https://qgis.org/it/site/", but lately I've often experienced Hungarian
version a lot, and once or twice, I got a Greek version, although I always
enter "qgis.org" in the address bar.

Maybe this weird redirection to another language is related to slow
download speeds.

čet, 21. ruj 2023. u 16:35 DelazJ via QGIS-Developer <
qgis-developer at lists.osgeo.org> napisao je:

> Hi,
>
> At https://github.com/qgis/QGIS-Website/pull/1184, I made a pull request
> to update the "Thank you" text based on Nick's suggestion (basically, put
> download info in bold and split whole text in many paragraphs). I do not
> feel really comfortable with mentioning support (companies) there, or do I
> not find the right formulation...
> Whoever feels interested in fixing that part of the issue, the source
> files are accessible generally from the "fix me" URL at the bottom of the
> page or under
> https://github.com/qgis/QGIS-Website/tree/master/themes/qgis-theme.
>
> Regards,
> Harrissou
>
> Le jeu. 21 sept. 2023 à 15:19, Bourdon, Jean-François (DIF) via
> QGIS-Developer <qgis-developer at lists.osgeo.org> a écrit :
>
>> [image: Intranet logo]
>>
>> To continue on the topic of donation and support, although I find it
>> strange that someone doing a donation is expecting at the same time to
>> receive special support (donation != license), maybe a precision should be
>> made on the donation page (https://donate.qgis.org/) like:
>>
>>
>>
>> “Please note that making a donation doesn’t grant any additional support
>> than what can be found at the support page (
>> https://www.qgis.org/en/site/forusers/support.html). For any specific
>> need, you might contact one of the numerous companies offering commercial
>> support (
>> https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support)
>> .”
>>
>>
>>
>> Maybe this same text could be add to the section “What is your benefit
>> supporting the QGIS Development?” for the Sustaining Membership Program.
>>
>>
>>
>>
>>
>>
>>
>> *Jean-François Bourdon, ing.f.*
>>
>> *Analyste en télédétection*
>> *Direction des inventaires forestiers*
>> *Ministère des Ressources naturelles et des Forêts*
>> 5700, 4e Avenue Ouest, local A-108
>> Québec (Québec) G1H 6R1
>> Téléphone : 418 627-8669, poste 704304
>> *jean-francois.bourdon at mrnf.gouv.qc.ca
>> <jean-francois.bourdon at mrnf.gouv.qc.ca>*
>> *mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/>
>>
>>
>>
>> *De :* QGIS-Developer <qgis-developer-bounces at lists.osgeo.org> *De la
>> part de* Emma Hain via QGIS-Developer
>> *Envoyé :* 20 septembre 2023 20:57
>> *À :* Nick Bearman <nick at geospatialtrainingsolutions.co.uk>
>> *Cc :* qgis-developer at lists.osgeo.org
>> *Objet :* Re: [QGIS-Developer] Download troubles? Download in the
>> background?
>>
>>
>>
>> I think this looks good Nick, could we also put in a link to the QGIS hub
>> page and to where our links to the users groups are so that sorta provides
>> some 'support'.
>>
>> Sorta off topic:
>>
>> I recently got contacted by someone letting me know they donated so they
>> could get support - they thought I was the help desk for QGIS...Maybe this
>> is an indication of some UX/UI is required to send people to our support
>> pages???
>>
>>
>>
>> Cheers
>>
>> Em
>>
>>
>>
>> On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer <
>> qgis-developer at lists.osgeo.org> wrote:
>>
>> Thanks for highlighting this Andreas.
>>
>> If I might suggest a tweak to the popup layout:
>>
>> Thank you!
>>
>> Your freshly baked copy of QGIS is downloading. (Make this line bold and
>> add a paragraph before the next bit)
>>
>> QGIS is free of charge, and will always be free of charge if downloaded
>> from QGIS.org. (and another break here)
>>
>> If you can afford to support the project and people making this software,
>> please consider making a small donation to support our efforts. Whether you
>> choose to donate or not, we hope that you enjoy using our labour of love
>> and encourage you to share and spread your downloaded copy far and wide so
>> that others may enjoy it too. Our very best regards!
>>
>> The QGIS Team
>>
>> This might make it a bit more obvious. What do you think?
>>
>> (I will leave those who are more technical than me to discuss download
>> speed issues).
>>
>> Best wishes,
>> Nick.
>>
>> On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote:
>>
>> Hi Andreas,
>>
>> ouch!
>>
>> Javascript is not required for the download. If it is disabled, all OS
>> options are expanded and the big green buttons directly point to the files
>> anyways. The "donate" popup is only triggered in addition to the normal
>> link click (if javascript is enabled).
>>
>> If the users really just not realise that a download has started, maybe
>> making the text that says that QGIS is being downloaded bold on the
>> "donate" popup might help? The popup might just be too intrusive and
>> distracting even.
>>
>> Some sites use images to point their users towards the browser's download
>> manager, maybe there is a freely available library that does this for all
>> kinds of browsers and screens?
>>
>> Downloads are often painfully slow though and might even time out in bad
>> cases I guess. Having some more/faster download mirrors might help. The
>> osgeo.org mirror is often unusable (I think it is that mirror that most
>> often causes issues, norbit.de usually seems fine for me - from Germany
>> though...). Here is one story of a user in South Korea:
>> https://fosstodon.org/@ianthetechie/110943928875054838
>>
>> Maybe users see super slow or failing downloads and think that it is a
>> matter of donation.
>>
>> I am aware of download.osgeo.org and norbit.de mirrors, are there more?
>> It would probably be a good idea to have one in Asia and maybe one in
>> Africa, depending on the routing. At least for Asia OVH has cheap offers
>> that might just be good enough.
>>
>> PS, if a CDN (probably overkill) would be considered: I am strongly
>> against using Cloudflare as they are a global surveillance opportunity for
>> the US and we would all be stupid not to assume that any traffic going
>> through them is logged by three letter agencies. We should not participate
>> in that kind of centralisation. There are alternatives like
>> https://european-alternatives.eu/alternative-to/cloudflare . I would
>> happily research a good choice.
>>
>>
>>
>> Could you try to find out more details about why they get so confused?
>>
>> Cheers, Hannes
>>
>>
>>
>> Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:
>>
>> Hi all,
>>
>>
>>
>> Recently (past 1-4 months) I get a lot of emails at finance at qgis.org
>> from people who say that they donated but then could not download QGIS. I
>> think I got at least 40-50 such emails until now.
>>
>>
>>
>> Sometimes they ask: how many times do I have to donate until I can
>> download QGIS?
>>
>>
>>
>> I then explain them that donations are optional, often direct them to the
>> direct download page - and I tell them that downloads may take longer.
>>
>>
>>
>> I believe that many users aren't aware that QGIS is downloading "in the
>> background". Because the QGIS downloads are rather large this can take
>> several minutes ...
>>
>> Or may there be other problems with downloads? Does it require Javascript
>> to be enabled?
>>
>>
>>
>> I wonder if we can display some hint that QGIS is downloaded "in the
>> background" and can take a while to download ....
>>
>>
>>
>> I believe this is because many users don't know how their browsers work
>> with the downloads of large files ...
>>
>>
>>
>> Is there anything we can do to inform users and enhance the download
>> experience - so that I don't get that many emails?
>>
>>
>>
>> Thank you for your replies,
>>
>> Andreas
>>
>>
>> --
>> Andreas Neumann
>>
>> QGIS.ORG <http://qgis.org/> board member (treasurer)
>>
>>
>>
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>>
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>> --
>>
>> Johannes Kröger / GIS-Entwickler/-Berater
>>
>>
>>
>> ---------------------------------------------
>>
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>>
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>>
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>>
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>>
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>>
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>>
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>>
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>> --
>>
>> Nick Bearman
>>
>> +44 (0) 7717745715
>>
>> nick at geospatialtrainingsolutions.co.uk
>>
>>
>>
>> Due to my own life/work balance, you may get emails from me outside of normal working hours. Please do not feel any pressure to respond outside of your own working pattern.
>>
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>>
>> --
>>
>> Emma Hain — Product Manager/Senior GIS Analyst
>> emma at north-road.com / 0414 512 782
>>
>> *North Road*
>> Cartography • Development • Spatial Analysis
>> ------------------------------
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-- 
Srdačan pozdrav / Kind regards,
Vedran Stojnović.
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