[Qgis-psc] Fwd: difficulté telechargement

[Andreas Neumann]

Hi Régis,

Thank you for responding to Jean Marie Petit.

I will also refund his second stripe payment.

Greetings,
Andreas

On Tue, 28 Nov 2023 at 13:49, Régis Haubourg via QGIS-PSC <
qgis-psc at lists.osgeo.org> wrote:

> Arg, testing again, I realize that the text "Your freshly backed copy of
> QGIS is downloading.. QGIS is free of charges..." is not translated in
> French.
>
> French don't speak english as you all know.
>
> This makes me wondering about the new QGIS website not being translated.
> That would be a regression for this category of users.
>
> I wrote to this Jean-Marie to ask him his point of view. I'll keep you
> posted here
>
> Régis
> On 28/11/2023 13:25, Alessandro Pasotti via QGIS-PSC wrote:
>
> Hi Andreas,
>
> is it the problem that people do not read the small text located right
> "before" the big buttons? The text clearly states that the download is
> in progress and that the donation is optional.
>
> Maybe a bigger text is the solution.
>
>
>
> On Tue, Nov 28, 2023 at 12:43 PM Andreas Neumann via QGIS-PSC<qgis-psc at lists.osgeo.org> <qgis-psc at lists.osgeo.org> wrote:
>
> Hi,
>
> I am getting more and more such messages of users having difficulties downloading QGIS. See forwarded email in french language.
>
> And they always claim that one *has* to donate in order to download.
>
> What can we do to improve the situation, that I don't get such messages almost every 2nd or 3rd day?
>
> Something like a big fat, red message, saying that donations are optional and that the download is large and takes a long time?
>
> and that people should properly consult the download manager in the browser?
>
> I am a bit overwhelmed with all the download support messages I get to "stripe at qgis.org" <stripe at qgis.org> or "finance at qgis.org" <finance at qgis.org>.
>
> Andreas
>
> ---------- Forwarded message ---------
> From: <jeanmarie.petit at nordnet.fr> <jeanmarie.petit at nordnet.fr>
> Date: Tue, 28 Nov 2023 at 11:53
> Subject: difficulté telechargement
> To: <stripe at qgis.org> <stripe at qgis.org>
>
>
> Bonjour
>
> le 23 novembre 2023 J'ai voulu télécharger QGIS et je n'y suis pas arrivé
>
> Peut être que je n'ai pas suivi la bonne procédure.
>
> J'ai essayé deux fois et a chaque fois cela m'a demander une participation. J'ai donc deux reçu de QGIS.ORG 1355-3271 et 1268-9155 en date du 23 novembre 2023 de 10 € chacun Mais je n'ai pas le logiciel
>
> Y a t-il une procédure qui pourrait m'aider ? ou un autre moyen plus approprié?
>
> Est-il possible de me reversé la valeur d'un reçu?
>
> J'ai essayé également le téléphone mais je ne comprend pas le message qui parait être en allemand. Désolé mais je ne parle et comprend que le français
>
> Dans l'attente de vous lire
>
> Je vous vous prie de croire, en l'expression de mes meilleurs sentiments
>
> Jean Marie PETIT
>
> 1 pre de BAures
>
> 81540 BELLESERRE
>
> 06 86 90 62 29
> jeanmarie.petit at nordnet.fr
>
>
>
> --
>
> --
> Andreas NeumannQGIS.ORG board member (treasurer)
> _______________________________________________
> QGIS-PSC mailing listQGIS-PSC at lists.osgeo.orghttps://lists.osgeo.org/mailman/listinfo/qgis-psc
>
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-- 

--
Andreas Neumann
QGIS.ORG board member (treasurer)
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