[OSGeo-Discuss] Bug report response time

[Jody Garnett]

Just to put myself on the line ...

For GeoTools the bug tracker is here:
- http://jira.codehaus.org/browse/GEOT

The initial page shows the current open vs close rate.

If you click on "Reports" you can get a "resolution time" report; you
will need to sign in first.

Jody

On Thu, Nov 11, 2010 at 8:47 PM, Jody Garnett <jody.garnett at gmail.com> wrote:
> You can often export the bug database out into excel for analysis. You
> may need to play with the results to focus on problem reporting.
>
> Why? Often open source projects end up with "wish list" bugs that do
> not fall within anyone's funding or mandate.
>
> Personally I would love to see the difference not between open source
> and proprietary software - as I think that sells us short (we are more
> amazing than that!).
>
> The true test would be the track record for paying customers - getting
> a bug fixed with an open source product vs a proprietary product.
> Since a common open source model is to pay for support; it would be
> great to show the amazing service provided.
>
> Now that *would* be an impressive difference.
>
> Jody
>
> On Thu, Nov 11, 2010 at 7:43 PM, Sjur Kolberg <Sjur.A.Kolberg at sintef.no> wrote:
>> Hello,
>>
>> Is there any mechanism in the bug tracking systems being used, that can
>> export the distribution (histogram or mean) of time taken from a bug report
>> is filed to it is declared successfully closed?
>>
>> I guess I could figure that out manually by reading through all tickets;
>> that is probably not going to happen...
>>
>>
>>
>> I am trying to convince people that open source GIS is a better solution
>> than buying proprietary software. Such discussions follow a well-known path
>> (is it mature/stable? How about support? All our clients use XXXX..., Nice
>> for programmers, but...) etc. Conclusions precede arguments, and some hard
>> numbers could be of great help in all the religion.
>>
>>
>>
>> Best regards,
>>
>> Sjur K :-)
>>
>>
>>
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>>
>>
>