[GRASSLIST:953] Re: OpenOSX problem

[Stu]

Somewhat to my surprise, OpenOSX suddenly came back to life and was very
accommodating.  I actually have the products I ordered in hand  and there
was a major concession on the price.  Perhaps canceling the CC charge and
filing a complaint with the BBB were the stimuli that were needed.

Stuart Edwards




>
>
> At 10:23 AM -0400 7/5/03, Stu wrote:
> >Yes -- I've had the exact same problem, in about the same time frame.  I
> >received an e-mail saying that the product had been shipped -- but
> >nothing arrived.  I contacted OpenOSX by e-mail and belatedly got an
> >apologetic reply and promising that 'another' CD would be shipped.  A
> >month later, still nothing.  Buyers beware, I guess.
> >Stuart Edwards
> >
> >John Chesnut wrote:
> >
> >>  I ordered a GRASS 5.0.2 CD from the OpenOSX  website on 5/12/03.
> >>  I have been charged for this item, but have not recieved any goods.
> >>
> >>  E-mails to this company are unanswered, and phone calls to the
> >>  owner's phone are hung up without acknowledgement.
> >>
> >>  Have other individuals on the  GRASS list had recent successful
> >  > purchases, or even contact from the OpenOSX organization ?
> >  >
> >  > -john chesnut