A confused Network Admin

[Lisi, Christine]

When it comes to ESRI and MapServer, I agree this will be the best
method.

Christine Lisi
Application Specialist

Management Information Systems * City of Delray Beach * 100 NW First
Avenue, Delray Beach, FL 33444

Phone, 561-243-7142 * Fax, 561-243-7166 * eMail, Lisi at MyDelrayBeach.com


-----Original Message-----
From: UMN MapServer Users List [mailto:MAPSERVER-USERS at LISTS.UMN.EDU] On
Behalf Of Mike Davis
Sent: Wednesday, March 02, 2005 4:38 PM
To: MAPSERVER-USERS at LISTS.UMN.EDU
Subject: Re: [UMN_MAPSERVER-USERS] A confused Network Admin

I must second Ed's comment.  Our shop uses both ESRI products and
Mapserver every day.  When a problem arises with our ESRI software,
more often than not, the solution is found somewhere in the user
forums.  Despite regular tithing to keep our licenses current, actual
technical support hasn't been very great.

When a mapserver issue pops up, I have found many answers by doing a
quick google of the problem.  In the couple of instances where that
didn't work, a quick e-mail to the list has solicited numerous
intelligent responses... often including comments from the coder
responsible for implementing the feature in question.

The community method of support may make it more difficult to pass the
buck, but I have rarely found an issue I couldn't resolve in less than
a day.