[mapserver-users] Commercial support

[pcreso at pcreso.com]

There are several I know of in New Zealand & others internationally. Where are you after such support?

I have often found that companies are more in need of a support contract for legal/liability issues than capability ones. FOSS tends to be on a user beware basis, & rather than take on the responsibility for running & maintaining software systems companies want someone else to be responsible.

It brings to mind one contract we lost by offering a FOSS based solution. The response came back that the client did not want an Open Source solution. What they got was a contract with a colleague based on the same Open Source apps we had proposed, with a support contract & no mention that the underlying tools were in fact Open Source. 

Brent Wood

--- On Fri, 9/3/10, Sebastian E. Ovide <sebastian.ovide at gmail.com> wrote:

From: Sebastian E. Ovide <sebastian.ovide at gmail.com>
Subject: [mapserver-users] Commercial support
To: mapserver-users at lists.osgeo.org
Date: Friday, September 3, 2010, 8:51 PM

Hi Guys,

Some companies choose commercial software such as Oracle MapViewer because they offer the security of commercial support. So if the companies have any problem configuring it (or any other problem) they will use the support that they have paid for. 



IT engineers in general can learn for them self and with the help of the community support (mailing list) they are able to solve virtually any problem. And MapServer mailing list is the perfect example of that. 



Nevertheless, CEOs and boards of directors still need some kind of security and they prefer to use software that provide commercial support.

Are you guys aware of companies that provide commercial support for MapServer ?



thanks,



-- 
Sebastian E. Ovide





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