[Qgis-community-team] QGIS Support Request : Failed to download capabilities

[Jonathan Sugg]

Hi QGIS Community,

Apologies if this is the wrong place to be asking this but it seemed like the most appropriate option to me.

I'm an IT tech from the Department of Communities in Western Australia where we have a small number of users of QGIS, current version being v3.6.3. and we're running Windows 10 v20H2.
As of roughly the start of June, all users are receiving an error when they attempt to 'connect' in data source manager, the exact error is as below. (also see screenshot attached)

QGIS failed to download capabilities: download of capabilities failed: Error Creating SSL Context (unsupported protocol)

I found some information (see link below) that suggested resolving this issue would be a matter of configuring QGIS to use our proxy server to access the web and have tried that with no change in the result.

https://toolkit.data.wa.gov.au/hc/en-gb/articles/115009530267-QGIS-WFS-WMS-Capabilities-Download-Failed-or-Connection-Timeout-Errors

We've also tested the connection while allowing the computer unfiltered direct internet access going around the proxy with no success. Since this started effecting all users at the same time, I didn't see fit to try uninstalling and reinstalling the application from scratch. I did notice that after launching the application it is offering an update, however it's suggesting version 3.2 whereas I understand we're running 3.6, so I'm not sure what's going on there. Based on this and the fact that we're in a managed environment I was reluctant to install the update and didn't do it.

I'm not aware of anything in our environment that changed around that time that might've caused this either. Does anyone know what the common causes of this issue are?

Thanks & Best Regards,

Jon Sugg
Associate Systems Engineer | Desktop Services
Department of Communities

P 1800 435 733
W communities.wa.gov.au

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________________________________


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