[Qgis-psc] Ticket queue management

[Paolo Cavallini]

Il 24/12/2015 10:33, Richard Duivenvoorde ha scritto:

> Only thing we could maybe make it better is communication/wording.
> Instead of a message:
>  "closing for lack of feedback."
> maybe have a standard sentence like (english writers please chime in)"
>  "sorry, but we are (automatically) closing this ticket because we did
> not get any feedback on our last request. Please provide more
> information and reopen the ticket if you think we should invest time in
> this"
> or so...

Hi Richard,
this makes a lot of sense to me. My main concern is not putting less
motivated (but still very useful) people (often newbies) off, and
careful and kind wording like the one you suggest could be just what we
need.
Thanks.
-- 
Paolo Cavallini - www.faunalia.eu
QGIS & PostGIS courses: http://www.faunalia.eu/training.html