[SAC] Bounce action notification

Alex Mandel tech_dev at wildintellect.com
Thu Sep 19 11:08:58 PDT 2013

Ok, I've checked, we can indeed add SPF records to any of our domains in
pairnic. Now the tricky part, it's a text file in a specific format. We
have to carefully craft. Some of the potential issues.

1. People with @osgeo.org who send via a different smtp may get their
emails rejected.
2. We need to verify that our mailing lists are compatible with SPF
checking requirements, there are some specifics about mail forwarding.

More info:

Microsoft has a wizard to help write the text, but once again, not being
a pro at mail servers I don't know all the answers:
Mostly I'm not sure what it meant in the Reverse DNS section on page 3.


On 09/19/2013 10:29 AM, Alex Mandel wrote:
> I just looked at one thing in the list. SPF in our DNS Zone file. Looks
> like Pairnic provides one, just need to log in and check it and then we
> can notify hotmail about it.
> Thanks,
> Alex
> On 09/19/2013 10:20 AM, Alex Mandel wrote:
>> The 2nd link 2 emails ago:
>> https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts&st=1&wfxredirect=1
>> A form we fill out with Microsoft to have them fix it. Basically proving
>> we aren't a spamming organization. I also specifically asked the list to
>> help me compile all the answers we need.
>> I guess we could sign up to recieve back emails that get marked by
>> hotmail users as spam. That does seem to imply there are no false positives.
>> Thanks,
>> Alex
>> On 09/19/2013 10:01 AM, Matt Wilkie wrote:
>>> Well that confirms why the mail is stopped, but doesn't give much
>>> indication of what to do about it. The Outlook "Services for Senders and
>>> ISPs" page, http://mail.live.com/mail/services.aspx#Section1, has
>>> possibilities. I've no idea which is the most appropriate route for us. Has
>>> anyone already started sussing them out already?
>>> -matt
>>> On Tue, Sep 17, 2013 at 2:09 PM, Alex Mandel <tech_dev at wildintellect.com>wrote:
>>>> Alan has helped confirm the blacklist:
>>>> <aboudreault> Sep  8 06:34:11 mail postfix/smtp[16407]: 8FE548375:
>>>> to=<simbaha2.runezone at outlook.com>,
>>>> relay=mx3.hotmail.com[]:25, delay=0.7,
>>>> delays=0.07/0.01/0.58/0.03, dsn=5.0.0, status=bounced (host mx3
>>>> <aboudreault> .hotmail.com[] said: 550 SC-004 (BAY0-MC2-F18)
>>>> Unfortunately, messages from weren't sent. We recommend
>>>> that you contact your Internet service provider. The problem is that too
>>>> <aboudreault> many unwanted messages have been sent from the following
>>>> IP address above. You can also refer your provider to
>>>> http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL
>>>> FROM command))
>>>> <aboudreault> Code 550 SC-004: Emails rejected by Outlook for policy
>>>> reasons. A block has been placed against your IP address because we have
>>>> received complaints concerning emails coming from that IP address. We
>>>> recommend enrolling in our Junk Email Reporting Programme (JMRP), a free
>>>> programme intended to help senders remove unwanted recipients from their
>>>> email list. If you are not an email/network admin please contact your
>>>> Email/Internet Service
>>>> from  /var/log/mail.log.1
>>>> Thanks,
>>>> Alex
>>>> On 09/17/2013 12:05 PM, Alex Mandel wrote:
>>>>> On 09/13/2013 02:31 AM, Hamish wrote:
>>>>>> Arnulf wrote:
>>>>>>> There is a sort of recommendation forming to not use hotmail accounts
>>>>>>> with OSGeo lists. If you think we should publish this somewhere please
>>>>>>> go ahead. It even might sense to add a link on the mailing list
>>>>>>> registration template to our Wiki with current information of this
>>>>>>> type. Then people can read it even before subscribing.
>>>>>> it may be the case that hotmail disproportionately concentrates some
>>>>>> users who would be more likely to click on a "this is spam" button
>>>>>> to get rid of an email vs. finding the "click here to unsubscribe"
>>>>>> link at the bottom of the email. By diluting those users out to
>>>>>> other email systems, the other email systems may in turn be more
>>>>>> likely to ban our domain. i.e. the problem is perhaps not hotmail
>>>>>> and their technical policies.
>>>>>> what we don't know is how close we've come to being flagged by the
>>>>>> other gmail/yahoo/gmx/.. major providers due to user supplied false
>>>>>> positives, and so what their respective capacities to absorb more are.
>>>>>> no easy answers and not making blanket statements about everyone who
>>>>>> ever used a hotmail account, just something to think about.
>>>>>> regards,
>>>>>> Hamish
>>>>> So yes cumulative reputation on hotmail matters significantly.
>>>>> http://www.rackaid.com/resources/hotmail-blacklist-removal/
>>>>> I also found where to submit to have MSN review and un-blacklist us.
>>>> https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts&st=1&wfxredirect=1
>>>>> I don't know all the answers they want. If people could help me come up
>>>>> with all the answers I'm happy to file the issue.
>>>>> Thanks,
>>>>> Alex

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