[SAC] Bounce action notification

Sun Sep 22 04:34:54 PDT 2013

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Hi,
fyi: another complaint, Tom Kralidis had some issues and got this answer:
https://dpaste.de/j8GuE/

Cheers,
Arnulf

On 09/19/2013 07:08 PM, Alex Mandel wrote:
> Ok, I've checked, we can indeed add SPF records to any of our
> domains in pairnic. Now the tricky part, it's a text file in a
> specific format. We have to carefully craft. Some of the potential
> issues.
> 
> 1. People with @osgeo.org who send via a different smtp may get
> their emails rejected. 2. We need to verify that our mailing lists
> are compatible with SPF checking requirements, there are some
> specifics about mail forwarding.
> 
> More info: http://en.wikipedia.org/wiki/Sender_Policy_Framework
> 
> Microsoft has a wizard to help write the text, but once again, not
> being a pro at mail servers I don't know all the answers: 
> http://www.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/default.aspx
>
> 
Mostly I'm not sure what it meant in the Reverse DNS section on page 3.
> 
> Thanks, Alex
> 
> On 09/19/2013 10:29 AM, Alex Mandel wrote:
>> I just looked at one thing in the list. SPF in our DNS Zone file.
>> Looks like Pairnic provides one, just need to log in and check it
>> and then we can notify hotmail about it.
>> 
>> Thanks, Alex
>> 
>> On 09/19/2013 10:20 AM, Alex Mandel wrote:
>>> The 2nd link 2 emails ago: 
>>> https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts&st=1&wfxredirect=1
>>>
>>>
>>> 
A form we fill out with Microsoft to have them fix it. Basically proving
>>> we aren't a spamming organization. I also specifically asked
>>> the list to help me compile all the answers we need.
>>> 
>>> I guess we could sign up to recieve back emails that get marked
>>> by hotmail users as spam. That does seem to imply there are no
>>> false positives.
>>> 
>>> Thanks, Alex
>>> 
>>> On 09/19/2013 10:01 AM, Matt Wilkie wrote:
>>>> Well that confirms why the mail is stopped, but doesn't give
>>>> much indication of what to do about it. The Outlook "Services
>>>> for Senders and ISPs" page,
>>>> http://mail.live.com/mail/services.aspx#Section1, has 
>>>> possibilities. I've no idea which is the most appropriate
>>>> route for us. Has anyone already started sussing them out
>>>> already?
>>>> 
>>>> -matt
>>>> 
>>>> 
>>>> On Tue, Sep 17, 2013 at 2:09 PM, Alex Mandel
>>>> <tech_dev at wildintellect.com>wrote:
>>>> 
>>>>> Alan has helped confirm the blacklist: <aboudreault> Sep  8
>>>>> 06:34:11 mail postfix/smtp[16407]: 8FE548375: 
>>>>> to=<simbaha2.runezone at outlook.com>, 
>>>>> relay=mx3.hotmail.com[65.54.188.94]:25, delay=0.7, 
>>>>> delays=0.07/0.01/0.58/0.03, dsn=5.0.0, status=bounced (host
>>>>> mx3 <aboudreault> .hotmail.com[65.54.188.94] said: 550
>>>>> SC-004 (BAY0-MC2-F18) Unfortunately, messages from
>>>>> 140.211.15.134 weren't sent. We recommend that you contact
>>>>> your Internet service provider. The problem is that too 
>>>>> <aboudreault> many unwanted messages have been sent from
>>>>> the following IP address above. You can also refer your
>>>>> provider to 
>>>>> http://mail.live.com/mail/troubleshooting.aspx#errors. (in
>>>>> reply to MAIL FROM command)) <aboudreault> Code 550 SC-004:
>>>>> Emails rejected by Outlook for policy reasons. A block has
>>>>> been placed against your IP address because we have 
>>>>> received complaints concerning emails coming from that IP
>>>>> address. We recommend enrolling in our Junk Email Reporting
>>>>> Programme (JMRP), a free programme intended to help senders
>>>>> remove unwanted recipients from their email list. If you
>>>>> are not an email/network admin please contact your 
>>>>> Email/Internet Service
>>>>> 
>>>>> from  /var/log/mail.log.1
>>>>> 
>>>>> Thanks, Alex
>>>>> 
>>>>> On 09/17/2013 12:05 PM, Alex Mandel wrote:
>>>>>> On 09/13/2013 02:31 AM, Hamish wrote:
>>>>>>> Arnulf wrote:
>>>>>>>> There is a sort of recommendation forming to not use
>>>>>>>> hotmail accounts
>>>>>>> 
>>>>>>>> with OSGeo lists. If you think we should publish this
>>>>>>>> somewhere please go ahead. It even might sense to add
>>>>>>>> a link on the mailing list registration template to
>>>>>>>> our Wiki with current information of this type. Then
>>>>>>>> people can read it even before subscribing.
>>>>>>> 
>>>>>>> it may be the case that hotmail disproportionately
>>>>>>> concentrates some users who would be more likely to
>>>>>>> click on a "this is spam" button to get rid of an email
>>>>>>> vs. finding the "click here to unsubscribe" link at the
>>>>>>> bottom of the email. By diluting those users out to 
>>>>>>> other email systems, the other email systems may in
>>>>>>> turn be more likely to ban our domain. i.e. the problem
>>>>>>> is perhaps not hotmail and their technical policies.
>>>>>>> 
>>>>>>> what we don't know is how close we've come to being
>>>>>>> flagged by the other gmail/yahoo/gmx/.. major providers
>>>>>>> due to user supplied false positives, and so what their
>>>>>>> respective capacities to absorb more are.
>>>>>>> 
>>>>>>> no easy answers and not making blanket statements about
>>>>>>> everyone who ever used a hotmail account, just
>>>>>>> something to think about.
>>>>>>> 
>>>>>>> 
>>>>>>> regards, Hamish
>>>>>>> 
>>>>>> 
>>>>>> So yes cumulative reputation on hotmail matters
>>>>>> significantly. 
>>>>>> http://www.rackaid.com/resources/hotmail-blacklist-removal/
>>>>>>
>>>>>>
>>>>>> 
I also found where to submit to have MSN review and un-blacklist us.
>>>>>> 
>>>>> https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts&st=1&wfxredirect=1
>>>>>>
>>>>>>
>>>>> 
I don't know all the answers they want. If people could help me come up
>>>>>> with all the answers I'm happy to file the issue.
>>>>>> 
>>>>>> Thanks, Alex
>>>>>> 
> _______________________________________________ Sac mailing list 
> Sac at lists.osgeo.org http://lists.osgeo.org/mailman/listinfo/sac
> 


- -- 
Seven of Nine
http://arnulf.us/Seven
Exploring Body, Space and Mind
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