[OSGeo-UK] qgis-bin.exe is not responding

[Fletcher, Ann]

Hello

I am new to this scene, so apologies if I am going about this in the wrong way.

We have a particular user who is not able to use a particular machine. We believe it is the combination of the person and the PC that is the issue. The window shows: qgis-bin.exe is not responding

In the event viewer we have the following error:

Activation context generation failed for "C:\PROGRA~2\QGISES~1\apps\Python27\lib\site-packages\PIL\_imagingft.pyd". Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.


I understand this means there is some left behind trace of a previous install which is causing conflict with the current situation for this user. I am not sure how to clear all this out, bar recreation of the user's profile. Maybe that is my only option.

Does anyone have any suggestions?

Thank you


Ann Fletcher
Senior Application Engineer ICT
T:          01908 254142
E:         ann.fletcher at milton-keynes.gov.uk<mailto:ann.fletcher at milton-keynes.gov.uk>
Visit us online at www.milton-keynes.gov.uk<http://www.milton-keynes.gov.uk/>


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