[Qgis-psc] Fwd: difficulté telechargement

[Andreas Neumann]

Hi Ale and Regis,

Yes, I believe this is part of the issue: people are not reading text
anymore and don't follow instructions.

The other issue is that users aren't familiar with the download manager of
their browser anymore ... and are not used to large downloads.

Then I guess some people don't get it that the big green "Close this
message" means "Continue without donation".

Perhaps the text on this button could be replaced - something like
"Continue without donation" (or similar) instead of "Close this message"?

Andreas

On Tue, 28 Nov 2023 at 13:25, Alessandro Pasotti <apasotti at gmail.com> wrote:

> Hi Andreas,
>
> is it the problem that people do not read the small text located right
> "before" the big buttons? The text clearly states that the download is
> in progress and that the donation is optional.
>
> Maybe a bigger text is the solution.
>
>
>
> On Tue, Nov 28, 2023 at 12:43 PM Andreas Neumann via QGIS-PSC
> <qgis-psc at lists.osgeo.org> wrote:
> >
> > Hi,
> >
> > I am getting more and more such messages of users having difficulties
> downloading QGIS. See forwarded email in french language.
> >
> > And they always claim that one *has* to donate in order to download.
> >
> > What can we do to improve the situation, that I don't get such messages
> almost every 2nd or 3rd day?
> >
> > Something like a big fat, red message, saying that donations are
> optional and that the download is large and takes a long time?
> >
> > and that people should properly consult the download manager in the
> browser?
> >
> > I am a bit overwhelmed with all the download support messages I get to "
> stripe at qgis.org" or "finance at qgis.org".
> >
> > Andreas
> >
> > ---------- Forwarded message ---------
> > From: <jeanmarie.petit at nordnet.fr>
> > Date: Tue, 28 Nov 2023 at 11:53
> > Subject: difficulté telechargement
> > To: <stripe at qgis.org>
> >
> >
> > Bonjour
> >
> > le 23 novembre 2023 J'ai voulu télécharger QGIS et je n'y suis pas arrivé
> >
> > Peut être que je n'ai pas suivi la bonne procédure.
> >
> > J'ai essayé deux fois et a chaque fois cela m'a demander une
> participation. J'ai donc deux reçu de QGIS.ORG 1355-3271 et 1268-9155 en
> date du 23 novembre 2023 de 10 € chacun Mais je n'ai pas le logiciel
> >
> > Y a t-il une procédure qui pourrait m'aider ? ou un autre moyen plus
> approprié?
> >
> > Est-il possible de me reversé la valeur d'un reçu?
> >
> > J'ai essayé également le téléphone mais je ne comprend pas le message
> qui parait être en allemand. Désolé mais je ne parle et comprend que le
> français
> >
> > Dans l'attente de vous lire
> >
> > Je vous vous prie de croire, en l'expression de mes meilleurs sentiments
> >
> > Jean Marie PETIT
> >
> > 1 pre de BAures
> >
> > 81540 BELLESERRE
> >
> > 06 86 90 62 29
> >
> > jeanmarie.petit at nordnet.fr
> >
> >
> >
> > --
> >
> > --
> > Andreas Neumann
> > QGIS.ORG board member (treasurer)
> > _______________________________________________
> > QGIS-PSC mailing list
> > QGIS-PSC at lists.osgeo.org
> > https://lists.osgeo.org/mailman/listinfo/qgis-psc
>
>
>
> --
> Alessandro Pasotti
> QCooperative:  www.qcooperative.net
> ItOpen:   www.itopen.it
>


-- 

--
Andreas Neumann
QGIS.ORG board member (treasurer)
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