[Qgis-psc] Fwd: difficulté telechargement

[DelazJ]

Replying (and forwarding) to list

I'm afraid the way to display a particular message for macOS users about notarization after download starts is beyond my skills. But I agree that people may maybe read it there now they hit the exciting green button (well... the experience shows that some didn't read the ongoing download message but let's expect...).

+1 to provide the details in the FAQ (I forgot that one). It would simplify life for those of us that have to instruct people how to enable QGIS on macOS.

Also, I remember that by the time of kyngchaos, there was a file in the downloaded materials that instructed how to add ECW support and have a working app. I don't know how our file is generated now, but could it be an option to inform people how to activate QGIS after install in a companion file?

H.

Le 28 novembre 2023 15:21:17 GMT+01:00, Andreas Neumann <andreas at qgis.org> a écrit :
>Hi Harrissou,
>
>Thank you - let's give it a try!
>
>Let's discuss the apple special case again:
>I wonder if the notarization guideline hint could be displayed *again* at
>the "Thank you page", because, while downloading the app, users might have
>time to read the fine print that they probably didn't read before, when
>being in a rush to hit this large green "download" button ...
>
>Not sure if this would be doable.
>
>Another idea is that we create an additional "FAQ" section about this issue
>at https://qgis.org/en/site/getinvolved/faq/index.html - that way I could
>just point such users to this FAQ rather than having to explain the
>situation again and again ... Should I try to formulate such a section in
>the FAQ?
>
>Andreas
>
>Andreas
>
>On Tue, 28 Nov 2023 at 15:08, DelazJ <delazj at gmail.com> wrote:
>
>> Hi,
>> I may be wrong but I feel like we had this discussion a few months ago...
>> and maybe not once. We might need some designer help, maybe?
>> Anyway... Some suggestions, with my HTML low-skill, at
>> https://github.com/qgis/QGIS-Website/pull/1208 and
>> https://github.com/qgis/QGIS-Website/pull/1209
>>
>> Hope that helps,
>> Harrissou
>>
>>
>> Le 28 novembre 2023 14:11:05 GMT+01:00, Andreas Neumann via QGIS-PSC <
>> qgis-psc at lists.osgeo.org> a écrit :
>>
>>> Hi Régis,
>>>
>>> Thank you for responding to Jean Marie Petit.
>>>
>>> I will also refund his second stripe payment.
>>>
>>> Greetings,
>>> Andreas
>>>
>>> On Tue, 28 Nov 2023 at 13:49, Régis Haubourg via QGIS-PSC <
>>> qgis-psc at lists.osgeo.org> wrote:
>>>
>>>> Arg, testing again, I realize that the text "Your freshly backed copy of
>>>> QGIS is downloading.. QGIS is free of charges..." is not translated in
>>>> French.
>>>>
>>>> French don't speak english as you all know.
>>>>
>>>> This makes me wondering about the new QGIS website not being translated.
>>>> That would be a regression for this category of users.
>>>>
>>>> I wrote to this Jean-Marie to ask him his point of view. I'll keep you
>>>> posted here
>>>>
>>>> Régis
>>>> On 28/11/2023 13:25, Alessandro Pasotti via QGIS-PSC wrote:
>>>>
>>>> Hi Andreas,
>>>>
>>>> is it the problem that people do not read the small text located right
>>>> "before" the big buttons? The text clearly states that the download is
>>>> in progress and that the donation is optional.
>>>>
>>>> Maybe a bigger text is the solution.
>>>>
>>>>
>>>>
>>>> On Tue, Nov 28, 2023 at 12:43 PM Andreas Neumann via QGIS-PSC<qgis-psc at lists.osgeo.org> <qgis-psc at lists.osgeo.org> wrote:
>>>>
>>>> Hi,
>>>>
>>>> I am getting more and more such messages of users having difficulties downloading QGIS. See forwarded email in french language.
>>>>
>>>> And they always claim that one *has* to donate in order to download.
>>>>
>>>> What can we do to improve the situation, that I don't get such messages almost every 2nd or 3rd day?
>>>>
>>>> Something like a big fat, red message, saying that donations are optional and that the download is large and takes a long time?
>>>>
>>>> and that people should properly consult the download manager in the browser?
>>>>
>>>> I am a bit overwhelmed with all the download support messages I get to "stripe at qgis.org" <stripe at qgis.org> or "finance at qgis.org" <finance at qgis.org>.
>>>>
>>>> Andreas
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: <jeanmarie.petit at nordnet.fr> <jeanmarie.petit at nordnet.fr>
>>>> Date: Tue, 28 Nov 2023 at 11:53
>>>> Subject: difficulté telechargement
>>>> To: <stripe at qgis.org> <stripe at qgis.org>
>>>>
>>>>
>>>> Bonjour
>>>>
>>>> le 23 novembre 2023 J'ai voulu télécharger QGIS et je n'y suis pas arrivé
>>>>
>>>> Peut être que je n'ai pas suivi la bonne procédure.
>>>>
>>>> J'ai essayé deux fois et a chaque fois cela m'a demander une participation. J'ai donc deux reçu de QGIS.ORG 1355-3271 et 1268-9155 en date du 23 novembre 2023 de 10 € chacun Mais je n'ai pas le logiciel
>>>>
>>>> Y a t-il une procédure qui pourrait m'aider ? ou un autre moyen plus approprié?
>>>>
>>>> Est-il possible de me reversé la valeur d'un reçu?
>>>>
>>>> J'ai essayé également le téléphone mais je ne comprend pas le message qui parait être en allemand. Désolé mais je ne parle et comprend que le français
>>>>
>>>> Dans l'attente de vous lire
>>>>
>>>> Je vous vous prie de croire, en l'expression de mes meilleurs sentiments
>>>>
>>>> Jean Marie PETIT
>>>>
>>>> 1 pre de BAures
>>>>
>>>> 81540 BELLESERRE
>>>>
>>>> 06 86 90 62 29
>>>> jeanmarie.petit at nordnet.fr
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> --
>>>> Andreas NeumannQGIS.ORG board member (treasurer)
>>>> _______________________________________________
>>>> QGIS-PSC mailing listQGIS-PSC at lists.osgeo.orghttps://lists.osgeo.org/mailman/listinfo/qgis-psc
>>>>
>>>> _______________________________________________
>>>> QGIS-PSC mailing list
>>>> QGIS-PSC at lists.osgeo.org
>>>> https://lists.osgeo.org/mailman/listinfo/qgis-psc
>>>>
>>>
>>>
>
>-- 
>
>--
>Andreas Neumann
>QGIS.ORG board member (treasurer)
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