[Board] info at osgeo.org how is it managed

[Marc Vloemans]

I strongly suggest we get out of the volunteer-mode here.

Pay a person/contractor a small fee per month to keep track of various inbound messages on various accounts.
It keeps the mojo and energy where it belongs: focussed on advocacy and outreach. Not leaching away on stuff that usually nobody signs on for when joining a community.


Kind regards,
Marc Vloemans


> Op 15 jan. 2018 om 09:13 heeft Jody Garnett <jody.garnett at gmail.com> het volgende geschreven:
> 
> It is a good question, the same page is present on the new website (going live tomorrow!) My understanding is this address should go to directors and officers. For questions that I can answer I do so. I confess with all the google code-in emails I assumed any password questions were caught up in that process.
> 
> For questions like DNS registration reminders I saw that treasurer at osgeo.org was CCed and assumed Micheal was on top of it?
> 
> When replying to one of these emails how about we CC info at osgeo.org in the reply so "everyone else" can get in on the conversation and see if it is closed out or not?
> 
> For passwords it is hard to know what to do...
> --
> Jody Garnett
> 
>> On 14 January 2018 at 23:35, María Arias de Reyna <delawen at gmail.com> wrote:
>> Hi,
>> 
>> Right now we have an info email which "is not monitored regularly, and forwards only to a few recipients and is therefore not recommended. Please use one of the above mailing lists to guarantee a proper response to your query. " (as said in http://www.osgeo.org/contact)
>> 
>> Is this really helpful? Do we have some kind of guidelines to answer this email (like, always answer with info in copy so we all know this person has received an answer). Should someone take the responsibility of answering or forwarding the email properly? Should we at least write some guidelines? Maybe add some automatic response to it?
>> 
>> If we have an email no one is reading or taking care of, what's the point of this email?
>> 
>> I say this because I have seen many emails of people complaining about passwords not being sent to their emails and I have no idea if this has been taken care of or if this persons are still waiting for an answer. Not that I really know what to answer, but at least, a response would be nice.
>> 
>> Cheers,
>> María.
>> 
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> 
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