[QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Jonathan Moules]

Hi Nyall,

Looking at this from another angle (and being aware I know nothing of 
the QGIS code-base) - to me at least that would suggest that maybe it's 
worth improving the crash dumps so that they're better able to be used 
as a stand-alone debugging thing that doesn't require user feedback/insight.

Or alternatively make it clear during the crash dump process that the 
user needs to supply other information beyond just the file.

Cheers,

Jonathan


On 2018-08-14 01:23, Nyall Dawson wrote:
> On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini <cavallini at faunalia.it> wrote:
>> I agree, better be conservative. Furthermore, not always lack of feedback means an issue is not valid. I'd be against automatically closing the issues without further verification.
> I agree in general, but there's a lot of tickets recently with just a
> crash dump (with no clues in the dump) and no further info about how
> to reproduce the crash or what triggered it. These reports don't have
> *any* value on their own.
>
> Nyall
>
>> I'm available to help checking, maybe creating a view of tickets needing a check could be useful.
>>
>> All the best.
>>
>>
>> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
>>
>>
>> I would suggest 30 days, people might be so lucky to have their holidays last longer than two weeks.
>>
>> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson <nyall.dawson at gmail.com> wrote:
>>> Quick question re closing issues on redmine:
>>>
>>> What's an "acceptable" amount of time between adding a question to a
>>> ticket/marking as "feedback" before closing that issue as "Closed due
>>> to lack of feedback"?
>>>
>>> Is 14 days sufficient?
>>>
>>> Nyall
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>>
>>
>> --
>> Alessandro Pasotti
>> w3:   www.itopen.it
>>
>>
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>> --
>> Paolo Cavallini - www.faunalia.eu
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