[QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Matthias Kuhn]

Hi all,

Can a new state "feedback required" be introduced (emphasis on required)
which then can be closed automatically if no feedback is provided? This
state would be set by humans when it's clear at the time of setting the
state that the ticked not only *would like to have* but actually *does
require* feedback.

On another level, there's certainly also potential for improving the
crash handling. It would be great if someone would have the resources to

 * Disable the stack when pdb are not installed

 * Add some guidelines on issue reporting (as stated by Jonathan)

 * Allow opening a new ticket and searching for identical reports to link to

My 2c

Matthias


On 08/14/2018 11:00 AM, Jonathan Moules wrote:
> Hi Nyall,
>
> Looking at this from another angle (and being aware I know nothing of
> the QGIS code-base) - to me at least that would suggest that maybe
> it's worth improving the crash dumps so that they're better able to be
> used as a stand-alone debugging thing that doesn't require user
> feedback/insight.
>
> Or alternatively make it clear during the crash dump process that the
> user needs to supply other information beyond just the file.
>
> Cheers,
>
> Jonathan
>
>
> On 2018-08-14 01:23, Nyall Dawson wrote:
>> On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini <cavallini at faunalia.it>
>> wrote:
>>> I agree, better be conservative. Furthermore, not always lack of
>>> feedback means an issue is not valid. I'd be against automatically
>>> closing the issues without further verification.
>> I agree in general, but there's a lot of tickets recently with just a
>> crash dump (with no clues in the dump) and no further info about how
>> to reproduce the crash or what triggered it. These reports don't have
>> *any* value on their own.
>>
>> Nyall
>>
>>> I'm available to help checking, maybe creating a view of tickets
>>> needing a check could be useful.
>>>
>>> All the best.
>>>
>>>
>>> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
>>>
>>>
>>> I would suggest 30 days, people might be so lucky to have their
>>> holidays last longer than two weeks.
>>>
>>> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson
>>> <nyall.dawson at gmail.com> wrote:
>>>> Quick question re closing issues on redmine:
>>>>
>>>> What's an "acceptable" amount of time between adding a question to a
>>>> ticket/marking as "feedback" before closing that issue as "Closed due
>>>> to lack of feedback"?
>>>>
>>>> Is 14 days sufficient?
>>>>
>>>> Nyall
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>>>
>>>
>>> -- 
>>> Alessandro Pasotti
>>> w3:   www.itopen.it
>>>
>>>
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>>>
>>> -- 
>>> Paolo Cavallini - www.faunalia.eu
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-- 
Matthias Kuhn
matthias at opengis.ch <mailto:matthias at opengis.ch>
+41 (0)76 435 67 63 <tel:+41764356763>
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