[QGIS-Developer] Download troubles? Download in the background?
Nick Bearman
nick at geospatialtrainingsolutions.co.uk
Mon Oct 2 08:44:44 PDT 2023
Thanks everyone, and thanks Harrissou for making those changes.
In terms of how we explain support, perhaps Selma might have some
thoughts (with her work on documentation).
Selma - see thread below, but briefly some people are getting very poor
download speeds. They are then donating and asking 'why are the download
speeds slow even though I have donated?'. There are various things to
unpack here, but would be really interested in your thoughts on the
changes to the text we have made on the download page and what we are
proposing on the 'donate' page.
Feel free to email if you have questions and/or contact me off list.
Best wishes,
Nick.
On 21/09/2023 2:18 pm, Bourdon, Jean-François (DIF) via QGIS-Developer
wrote:
> Intranet logo
>
> To continue on the topic of donation and support, although I find it
> strange that someone doing a donation is expecting at the same time to
> receive special support (donation != license), maybe a precision
> should be made on the donation page (https://donate.qgis.org/) like:
>
> “Please note that making a donation doesn’t grant any additional
> support than what can be found at the support page
> (https://www.qgis.org/en/site/forusers/support.html). For any specific
> need, you might contact one of the numerous companies offering
> commercial support
> (https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support).”
>
> Maybe this same text could be add to the section “What is your benefit
> supporting the QGIS Development?” for the Sustaining Membership Program.
>
> *Jean-François Bourdon, ing.f.*
>
> *Analyste en télédétection*
> *Direction des inventaires forestiers*
> *Ministère des Ressources naturelles et des Forêts*
> 5700, 4^e Avenue Ouest, local A-108
> Québec (Québec) G1H 6R1
> Téléphone : 418 627-8669, poste 704304
> *_jean-francois.bourdon at mrnf.gouv.qc.ca_*
> *mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/>
>
> *De :*QGIS-Developer <qgis-developer-bounces at lists.osgeo.org> *De la
> part de* Emma Hain via QGIS-Developer
> *Envoyé :* 20 septembre 2023 20:57
> *À :* Nick Bearman <nick at geospatialtrainingsolutions.co.uk>
> *Cc :* qgis-developer at lists.osgeo.org
> *Objet :* Re: [QGIS-Developer] Download troubles? Download in the
> background?
>
> I think this looks good Nick, could we also put in a link to the QGIS
> hub page and to where our links to the users groups are so that sorta
> provides some 'support'.
>
> Sorta off topic:
>
> I recently got contacted by someone letting me know they donated so
> they could get support - they thought I was the help desk for
> QGIS...Maybe this is an indication of some UX/UI is required to send
> people to our support pages???
>
> Cheers
>
> Em
>
> On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer
> <qgis-developer at lists.osgeo.org> wrote:
>
> Thanks for highlighting this Andreas.
>
> If I might suggest a tweak to the popup layout:
>
> Thank you!
>
> Your freshly baked copy of QGIS is downloading. (Make this line
> bold and add a paragraph before the next bit)
>
> QGIS is free of charge, and will always be free of charge if
> downloaded from QGIS.org. (and another break here)
>
> If you can afford to support the project and people making this
> software, please consider making a small donation to support our
> efforts. Whether you choose to donate or not, we hope that you
> enjoy using our labour of love and encourage you to share and
> spread your downloaded copy far and wide so that others may enjoy
> it too. Our very best regards!
>
> The QGIS Team
>
> This might make it a bit more obvious. What do you think?
>
> (I will leave those who are more technical than me to discuss
> download speed issues).
>
> Best wishes,
> Nick.
>
> On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer
> wrote:
>
> Hi Andreas,
>
> ouch!
>
> Javascript is not required for the download. If it is
> disabled, all OS options are expanded and the big green
> buttons directly point to the files anyways. The "donate"
> popup is only triggered in addition to the normal link click
> (if javascript is enabled).
>
> If the users really just not realise that a download has
> started, maybe making the text that says that QGIS is being
> downloaded bold on the "donate" popup might help? The popup
> might just be too intrusive and distracting even.
>
> Some sites use images to point their users towards the
> browser's download manager, maybe there is a freely available
> library that does this for all kinds of browsers and screens?
>
> Downloads are often painfully slow though and might even time
> out in bad cases I guess. Having some more/faster download
> mirrors might help. The osgeo.org <http://osgeo.org/> mirror
> is often unusable (I think it is that mirror that most often
> causes issues, norbit.de <http://norbit.de/> usually seems
> fine for me - from Germany though...). Here is one story of a
> user in South Korea:
> https://fosstodon.org/@ianthetechie/110943928875054838
>
> Maybe users see super slow or failing downloads and think that
> it is a matter of donation.
>
> I am aware of download.osgeo.org <http://download.osgeo.org/>
> and norbit.de <http://norbit.de/> mirrors, are there more? It
> would probably be a good idea to have one in Asia and maybe
> one in Africa, depending on the routing. At least for Asia OVH
> has cheap offers that might just be good enough.
>
> PS, if a CDN (probably overkill) would be considered: I am
> strongly against using Cloudflare as they are a global
> surveillance opportunity for the US and we would all be stupid
> not to assume that any traffic going through them is logged by
> three letter agencies. We should not participate in that kind
> of centralisation. There are alternatives like
> https://european-alternatives.eu/alternative-to/cloudflare . I
> would happily research a good choice.
>
> Could you try to find out more details about why they get so
> confused?
>
> Cheers, Hannes
>
> Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:
>
> Hi all,
>
> Recently (past 1-4 months) I get a lot of emails at
> finance at qgis.org from people who say that they donated but
> then could not download QGIS. I think I got at least 40-50
> such emails until now.
>
> Sometimes they ask: how many times do I have to donate
> until I can download QGIS?
>
> I then explain them that donations are optional, often
> direct them to the direct download page - and I tell them
> that downloads may take longer.
>
> I believe that many users aren't aware that QGIS is
> downloading "in the background". Because the QGIS
> downloads are rather large this can take several minutes ...
>
> Or may there be other problems with downloads? Does it
> require Javascript to be enabled?
>
> I wonder if we can display some hint that QGIS is
> downloaded "in the background" and can take a while to
> download ....
>
> I believe this is because many users don't know how their
> browsers work with the downloads of large files ...
>
> Is there anything we can do to inform users and enhance
> the download experience - so that I don't get that many
> emails?
>
> Thank you for your replies,
>
> Andreas
>
>
> --
> Andreas Neumann
>
> QGIS.ORG <http://qgis.org/> board member (treasurer)
>
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> --
>
> Nick Bearman
>
> +44 (0) 7717745715
>
> nick at geospatialtrainingsolutions.co.uk
>
> Due to my own life/work balance, you may get emails from me outside of normal working hours. Please do not feel any pressure to respond outside of your own working pattern.
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> Emma Hain — Product Manager/Senior GIS Analyst
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--
Nick Bearman
+44 (0) 7717745715
nick at geospatialtrainingsolutions.co.uk
Due to my own life/work balance, you may get emails from me outside of normal working hours. Please do not feel any pressure to respond outside of your own working pattern.
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