[QGIS-Developer] Stale bot and older requests/issues - possible enhancement

[Charles Dixon-Paver]

I agree with Jorge and am personally not a fan of a simple "pay a
commercial partner" message, which is why I think a separate link like
Matthias suggested is a great idea, and any message which might be
interpreted as "It's open source, so fix it yourself" could be harmful.

I think a large part of the problem is an awareness issue, where there is a
lack of understanding of the development process and ecosystem at large.
Users should know that donations and sustaining memberships go a long way
to feature development and squashing bugs too, but they also need to know
that it cannot be guaranteed that a specific issue will be addressed unless
they make their own arrangements to address it.

When you factor in community engagement, hackfests, crowd funding, and all
the other initiatives the project is undertaking, I feel like there is a
lot more that users can do besides buying a support contract.

Mostly I think the message would need to be concise but meaningful, and
although it may be frustrating for "seasoned veterans" of the community to
keep seeing it pop-up, I think it is a fair way to engage with users in a
way that supports a healthy ecosystem. I think if it gets too "spammy", the
simple solution is to extend the timeframe before the message is applied.

I made an error in my previous suggested notice and would certainly replace
"how to sponsor the development of this functionality" with "how to support
the development of this functionality".

But that's just my three cents ;-)


On Fri, 8 Jan 2021 at 17:58, Jorge Gustavo Rocha <jgr at di.uminho.pt> wrote:

> Hi,
>
> I have a different opinion on this. We should emphasis the community
> component of our QGIS open source project. Just asking to pay if they
> want the issue solved, is what any commercial software project does. It
> does not help to create new contributors.
>
> Reporting and working on issues is (should be) included in our strategy
> to promote participation and get new blood. It is a good place to engage
> new users into QGIS development.
>
> Users should be encourage to know better the community and the people
> behind the software. If a issue is tagged as stale, we should help them
> to identify and know the people related/behind that feature. Without
> knowing the people and without communication, there is no community.
>
> When people know and trust the community behind software, they will
> invest money in. In other words, it is too soon to ask for money for
> someone that just filled an issue in github.
>
> Just my two cents.
>
> Jorge Gustavo
>
> Às 00:42 de 07/01/21, Nyall Dawson escreveu:
> > Hi list,
> >
> > I've a small request to consider for stale bot and issues/feature
> > requests. I think that if a ticket remains open for say > 90 days
> > since the last comment, it would be nice if stale bot added a comment
> > like:
> >
> > "Unfortunately this bug/feature request has not seen any solution in
> > the recent QGIS release. If this fix/feature is important to you or
> > your organisation, you can help to fast-track its development by
> > sponsoring this work. To do so, contact one of the QGIS commercial
> > support providers listed at ... to discuss how you could fund this
> > functionality".
> >
> > I think it's a non-threatening, non-begging way to advise bug
> > reporters on the alternative ways they can fast track development in
> > QGIS.
> >
> > Thoughts?
> >
> > Nyall
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>
> J. Gustavo
> --
> Jorge Gustavo Rocha
> Departamento de Informática
> Universidade do Minho
> 4710-057 Braga
> Gabinete 3.29 (Piso 3)
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